EMPLOYMENT OPPORTUNITY

DATE:  February 3, 2020

FROM:  Human Resources

POSITION:  Admissions Associate (PT – Temporary)

Effective immediately:  (PT-Temporary) Admissions Associate in the Admissions Department – New Castle.

Position Overview:  If you’re passionate about higher education, customer service and helping new students get started on the right path, you might be a perfect match for our Admissions Assistant position. We’re looking for an ambitious professional with proven experience in customer service or higher education to work in a fast-paced student service environment. Bilingual in English/Spanish is highly preferred. This position will work cross-departmentally and serve new students meet their educational goals on a daily basis.
Requirements:  A high school diploma or equivalent is required. A Bachelor’s Degree in Business, Marketing, or Communications is preferred. Must have a minimum of one year’s customer service experience, preferably working in admissions or higher education. Must have excellent technology, communication, customer service skills, and organization skills. Must be detail-oriented and able to work with diverse populations.  Must be self-directed and able to make decisions independently, as well as work successfully in a team environment. Must be computer literate and proficient in Microsoft Office products. Experience with telemarketing, spreadsheets, and student information systems is preferred. Knowledge of Ellucian CRM Recruit and Banner Student Information System is a plus. The ability to maintain professionalism and confidentiality in any situation is a must.

Responsibilities include (but are not limited to):

• Answer incoming phone calls and voicemails through the department’s phone system, Clarity Connect. Utilize the web-based tracking tool to collect student feedback from all phone calls.
• Respond to email inquiries from prospective students.
• Assist with greeting students at the Admissions front desk. This includes remaining logged into the phone system and greeting incoming students, provide triage service and guidance, and answering incoming phone calls simultaneously. Assist with appointment requests from walk-in students. This includes oversight of tablet usage and tracking for prospective students visiting the office.
• Make personal phone calls to incoming students and applicants. This includes contacting applicants and assisting with the admissions process, including discussing admissions requirements, financial aid information and discussing steps to enrollment.
• Effectively communicate the University’s brand messaging to prospective students and applicants.   
• Proactively receive training to remain current with university’s brand messaging and marketing plans.
• Create prospective student and applicant packets to be mailed out. This includes printing fulfillment letters, labels, making copies of documents and stuffing packets. This also includes maintaining inventory of printed materials for the packets.
• Assist with inventory for fulfillments. This includes maintaining a spreadsheet of inventory, ensuring that items are stored properly and communicating with the Admissions
• Manager to order printed materials when necessary.
• Offer campus tours to prospective and new students.
• Perform other duties which may be assigned by the Admissions Manager and/or the Director of Admissions.
• Provide front desk coverage, as required.
• Perform other duties as assigned by the Admissions Manager and/or the Director of Admissions.

Hours of Employment:  Monday - Friday, 8:30 am – 4:30 pm or 10:00 am – 6:00 pm. (evening hours may extend to 9:00 pm). Incumbent must be flexible with hours and/or schedule to meet the needs of the department and/or the University.  Position is for six months, with the possibility of the position being renewed.

Salary:  Commensurate with experience

Benefits:  Tuition Reimbursement, Employee Assistance Program, Training and Development.