HiringCafe
Posted 5d ago

Watch Clerk - General Duty

@ Lulu Island Energy Company
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Richmond, British Columbia, Canada
OnsiteFull Time
Responsibilities:Assist public, Provide relief, Record keeping
Requirements Summary:Clerical duties including typing, call handling, front desk support; strong organization, multitasking, communication, and problem solving.
Technical Tools Mentioned:PRIME, CPIC, CABS, TEAM, Livescan, Police databases
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Job Description

Overview

This position is clerical in nature involving typing and taking calls of some variety and complexity.  The incumbent must possess excellent organizational, multi-tasking, communication, customer service, decision-making and problem solving skills. 

Examples of key responsibilities include, but are not limited to:

  • Assist the general public walking in or by telephone answering questions and/or filling out paperwork. 
  • Provide relief and assistance on a daily basis for the front counter clerks.
  • Provide operational and administrative support to the Watches (teams) of the Richmond RCMP either in the field, by telephone, PRIME, V-Mail and radio communications or in person at the detachment.
  • Perform record keeping duties for the watch.
  • Process paperwork, perform queries, compile and assist in the preparation of documents for the General Duty watches.
  • Provide information and assistance to other police departments or internal clients concerning policies, practices and procedures in accordance with privacy issues/legislation which includes the City of Richmond policies, practices and procedures.
  • Assist Watch Commanders with overtime callouts.
  • Perform additional tasks as assigned by watch clerk supervisor, the Watch Commanders, or their delegates.
  • Perform inventory maintenance and control for the watch and the detachment as needed.
  • Participate and take record information related to Compstat or other meetings as required and transcribe in the required format.
  • Transcribe and prepare statements, meeting notes and reports to Crown Counsel as required.

Knowledge, Skills & Abilities

  • Ability to customize police communication to external organizations so it is understandable and user friendly.
  • Ability to enter Traffic & Criminal Court entries on TEAM and update applicable schedules.
  • Ability to identify and relay serious and/or sensitive matters accurately.
  • Ability to interpret the law to external clients in person, written and over the phone.
  • Ability to maintain effective working relationships and to deal effectively with a variety of internal and external contacts in matters applicable to the work.
  • Ability to operate PRIME and CPIC computer equipment, IQT & JUSTIN, Livescan, CABS, TSMIT CD & DVD burning equipment and scanning equipment.
  • Ability to remain professional and composed while interacting with persons who may be expletory or abusive. 
  • Knowledge of RCMP policies and procedures, Criminal Code, Provincial Legislation, Municipal Bylaws, Motor Vehicle Act, Civil/Contract Law and Police databases.
  • Demonstrated ability to use REDMS or a similar records management system.
  • Ability to obtain and maintain an RCMP enhanced security clearance.

Qualifications and Experience

  • Completion of Secondary School or Grade 12 equivalent supplemented by 1 year of education and/or courses in computer terminal operation such as; PRIME, CPIC, CABS and/or TEAM.
  • Up to 1 year job related experience in a policing environment.
  • An equivalent combination of education, training and experience may be considered. 
  • A valid Class 5 Driver’s Licence in the Province of British Columbia.

Working Conditions 

Work is performed in an environment with occasional exposure to minor hazards. Light physical effort and mental concentration are required.