• Work towards advancing the mission and values of Archway Programs.


• Ensure that all necessary program resources are used to meet the needs of the individuals.


• Promote and demonstrate ethical and professional conduct at all times.


• Maintains established division and department policies and procedures, objectives, quality assurance, safety, environmental and infection control standards.


• Guards the confidentiality of client information from both outside persons and Archway Programs employees whom do not require this information to perform their job functions


• Provides culturally sensitive services that are based on knowledge of cultural diversity to accomplish quality client care.


• Customer Service: Respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience, and helpfulness.  All responses should be timely, professional, caring, and respectful in accordance with Archway Programs standards.


• Cooperates fully with Archway Programs, Department of Human Services, and Division of Developmental Disabilities, DCF & DCP&P staff in any and all inspections, investigations, audits, etc.


• Supervises and monitors Group Home, Supportive Living, Respite and PE staff as assigned. Serves as chief liaison with staff, consumers, other agencies and community in general


• Keeps close watch over the care and safety of all consumers, advises and takes action when necessary without infringing on consumer rights


• Conducts intake interviews and updates as needed for each consumer, no less than annually


• Actively promotes consumer independence and choice


• Serves as key liaison to parents and other human services agencies


• Conducts staff meetings as appropriate, monitors and responds to emails


• Is on-call as needed for Group Homes, SL Manager and Respite/PE staff


• Provides daily supervision and administration to managers/supervisors/staff of Group Homes/Supportive Living, respite & PE.


• Continually monitors and implements comprehensive quality improvement for programs assigned.


• Selects/evaluates and terminates management/supervisory and some line staff


• Works with inter-agency departments, supervisory staff and outside contractors to maintain physical plants and furnishings in good working condition


• Assists in developing, updating, monitoring, implementing and evaluating ISP.


• Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience, helpfulness.  All responses should be timely, professional, caring, and respectful in accordance with Archway Programs standards/policies.


• Participate in quality improvement projects.


• Promote and participate in Archway Programs Risk Management and Performance Improvement goals addressing the health and safety of clients and employees.


• Promote inclusion for individuals through meaningful and high quality community activities.


• Cooperates fully with Archway Programs, the Division of Developmental Disabilities, Department of Human Services and Department of Children and Families staff in any and all licensing, inspections and/ or investigations.


•  Complete all required paperwork accurately and within given timelines.


• Comply with Archway Programs’ policies and DDD licensing standards. Maintain established division and program specific policies & procedures, objectives, quality assurance, safety, environmental, and infection control standards


• Perform other such duties as may be assigned for providing excellent customer service and for the most effective operation of the company.