The Express Advisors act as a liaison between our guests and the lube technicians. They ensure a positive customer experience by:

• Promptly greeting people when they pull up to Express


• Performing a vehicle walk-around and asking pertinent questions about their guest's needs


• Communicating with guests about how long their wait will be, and updating as the process goes along


• Explaining the services that have been done


• Advising on recommended service

The Express Advisors make sure the guest feels heard, cared for, and informed.

A good Express Advisor enjoys customer service, problem-solving, and a fast-past environment. They are good communicators who thrive on being busy.