The Assistant General Manager directly supports the General Manager in overseeing all aspects of property management in accordance with the company standards, state and federal regulations. Maximizes financial performance and ensures high satisfaction levels with the employees, homeowners, and guests. Assists in executing all policies and procedures while constantly striving to improve all standards of the operation. Responsible for the hiring, training and discipline of team members.
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Assistant General Manager responsibilities include, but are not limited to:
Ensure the highest degree of quality guest service is maintained at all times, through prompt and courteous care. Meet or exceed previous service scores and internet rankings. Investigate complaints and initiate corrective action. Promptly resolve any guest complaints or issues
Assist General Manager in managing finances of operations including budget and inventory controls. Control expenditures, labor, supplies, etc. in relation to financial forecasts and budget
Assist General Manager with analyzing and critiquing profit and loss statements for accuracy and opportunities to improve profitability. Help prepare financial reports for management that clearly explain operational effectiveness, trends and variances. Implement appropriate cost-savings initiatives
Assist General Manager in developing accurate and aggressive long and short-range revenue goals consistent with the Company's expectations. Collaborate with the sales, marketing, and revenue management teams to create effective strategies
Implement and maintain effective open-door communication system that encourages feedback and interaction between all departments
Complete property walks to interact with guests, employees and homeowners; identify successes, issues, concerns and opportunities. Celebrate successes and coach or counsel managers or team members on any deficiencies
Uphold the highest standards of cleanliness, sanitation, safety, and conduct
Communicates effectively, both verbally and in writing, to provide clear direction to the managers and team members. Recruits (hires), trains, coaches and counsels managers and team members, following company, state, and federal regulations
Manage and motivate management team in the execution of their duties. Conduct performance appraisals for the managers
Maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations
Interact with the general public, customers, employees, homeowners, vendors, and government officials with professionalism, tact and courtesy
Understand the government regulations affecting resort operations; ensure the resort operates in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority
Assist General Manager with establishing and maintaining applicable preventive maintenance programs to protect the physical assets of the hotel. Lead and execute renovation projects/plans
Demonstrate positive leadership characteristics which inspire team members to exceed standards, and promote team empowerment
Ensure proper communication within the resort by participating in and conducting regular meetings with all managers. Effective communicator to peer managers
Delegate duties and projects with consistent follow up
Maintain systems and controls to provide adequate supplies for efficient operation of the resort
Other duties as assigned
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What are we looking for?
- Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
Previous experience managing a team through motivation, coaching and development
- Demonstrated hospitality management experience in a comparable position, or progressive department leadership experience across different areas of resort operations
Strong problem-solving and decision-making skills, with the ability to exercise sound judgment independently
Ability to anticipate guest needs, adapt quickly to changing priorities, and effectively multitask
Excellent interpersonal and communication skills, with the ability to interact professionally with guests, team members, and all levels of management
Self-motivated with a strong sense of accountability and initiative
- Proficiency with computers and standard office applications (e.g., word processing, spreadsheets, databases)
- High attention to detail with demonstrated reliability, diligence, and follow-through
- Ability to work effectively under pressure, manage frequent interruptions, and maintain composure in a fast-paced environment
- Strong customer service mindset with a passion for delivering exceptional guest and team member experiences
- Ability to interpret financial data, prepare budgets, and make informed business decisions based on reporting and operational insights
What can you look forward to?
All team members enjoy WEEKLY PAY!
Qualifying team members may enjoy the following benefits:
Medical and Dental insurance
Supplemental insurance plans (ex. Vision, Life, etc…)
Paid Time Off
401(k) retirement plan with company match
Bereavement Leave
Jury Duty Pay
Employee Assistance Program
David L. Brittain Scholarship Program
Tuition Reimbursement
Resort Accommodations Discount
And more!
Who are we?
WE ARE MORE THAN JUST A WORKPLACE…
We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.
Brittain Resorts & Hotels has been setting the standard for legendary guest satisfaction, property management, and marketing since its roots began in 1943 at the historic Chesterfield Inn in Myrtle Beach, S.C. From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level.
Today, Brittain Resorts & Hotels manages a portfolio of over 4,000 rooms across 30+ hotels and resorts, along with 45+ restaurants and bars throughout the United States.
We believe that great service starts with great people. Our dedicated team of talented individuals continuously pushes the boundaries to provide exceptional guest experiences. At BRH, we recognize that our associates are our greatest asset, and we are committed to their success. Whether you’re looking to launch your career or take the next step, we offer rewarding opportunities for growth and advancement in the hospitality and tourism industry.
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We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.