Benefit Specialist (Client Services)
Summary:
The Benefits Specialist supports clients at the One Stop Day Shelter by assisting them with applying for and maintaining public benefits, including SNAP, Medicaid, and SSI/SSDI. This role focuses on reducing barriers to access by providing hands-on application support, documentation guidance, and coordination with partner agencies. The Benefits Specialist plays a critical role in helping clients achieve stability by connecting them to essential resources
Position Type:
Full Time, Non-Exempt
Essential Functions
- Assist client at the One Stop Day Shelter with completing applications for SNAP, Medicaid, SSI/SSDI, and other public benefits.
- Provide one-on-one support to gather required documentation (ID’s, income verification, medical records etc.)
- Help clients understand eligibility requirements and application process
- Submit application and tract progress to ensure timely processing
- Following all guidelines & procedures related to EZ Labor (clocking in& out, reviewing timecards, requesting edit sheets, etc.)
- Maintain training requirements
- Projects and duties as assigned
Competencies
- Accountability
- Attention to Detail
- Cooperation
- Initiative
- Communication and interpersonal skills
- Networking
- Planning and Organizing
- Stress Management
Supervisory Responsibility
This position has no supervisory responsibilities
Required Education and Experience
A bachelor’s degree in the Human Service Field, and one-year experience working with homeless population and/or individuals with disabilities is required. Must have valid driver’s license and current vehicle insurance.
Physical Demands
While performing the duties of this job, the employee is frequently required to stand; walk; sit, use hands, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee can sometimes be exposed to weather conditions. The noise level in the work environment is usually moderate.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Volunteers of America South Central Louisiana, Inc. offers a comprehensive benefit package to include: Health, Dental, and Vision Insurance, 403-B Pension Plan, Short and Long Term Disability Insurances, Life Insurance, paid annual holidays, Vacation and Sick leave.
Equal Opportunity and Affirmative Action employer, Volunteers of America South Central Louisiana, Inc. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any legally protected status. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.