Job Description  

Job Title: Information Technology (IT) School Support Analyst 

Reports to: School Principal 

Qualifications: Job-related experience within the information technology field is preferred. 

The position of Information Technology School Support Analyst was established to design, configure, install, maintain, and repair the school's network systems, servers, and endpoints. Additionally, the analyst provides information, direction, and recommendations regarding network installations and configurations, including wireless systems. Another important responsibility is resolving network operational issues and offering technical support to school staff and students. 

Essential Functions  

• Administers systems and servers related to the school LAN and WAN (e.g., email systems, accounts, print queue, workstation ID, IP assignments, computer lab, classroom computers, security, antivirus, spyware, etc.) to ensure services are available to authorized users. 

• Platforms include: 

• Windows Servers 

• Windows Laptops and Desktops 

• Chromebooks 

• Sophos Firewalls 

• Sophos Wireless Access Points 

• Google Mail 

• Microsoft 365 Applications 

• Assesses incidents and complaints to resolve or recommend solutions. 

• Designs computer networks (e.g., internet, web mail, servers) to ensure effective and efficient operations. 

• Installs network software on various platforms (e.g., service packs, application software, operating software, hardware upgrades) to upgrade and maintain the school's WAN/LAN and telecommunication systems. 

• Maintains network operations and software applications (e.g., servers�file, print, application, web, database, proxy, etc.), operating systems, server backup, routine maintenance programs) to ensure efficient operations. 

• Manages assigned projects and program components, including wireless services (e.g., migration to new systems, scheduling installations, product research), to deliver services in line with established guidelines and objectives. 

• Participates in planning and development activities, including school committees, to create short- and long-range plans. 

• Prepares written materials (e.g., procedures, system documentation, reports, memos, letters, budgets) to document activities, provide written reference, and convey information. 

• Recommends equipment, supplies, and materials (e.g., purchase equipment, lease equipment) to acquire required items and complete jobs efficiently. 

• Recommends policies, procedures, and actions to provide direction for meeting the school's technology goals and objectives. 

• Researches trends, products, and equipment to recommend procedures and purchases. 

• Responds to inquiries from staff, administrators, outside vendors, and service providers to offer technical assistance and support. 

• Trains staff to ensure their ability to use new and existing operating systems and application software. 

• Troubleshoots malfunctions of network hardware and software within the school's local and wide area networks to resolve operational issues and restore services. 

• Supports additional technologies in the building, including but not limited to video projectors, security video systems, and room-to-office communications. 

Other Functions  

• Performs other related duties as assigned to ensure the efficient and effective functioning of the school's technology. 

Other Functions  

• Administers systems and servers related to school LAN and WAN (e.g., email systems, accounts, print queue, workstation ID, IP assignments, computer lab, classroom computers, security, antivirus, spyware, etc.) to ensure services are available to authorized users. 

• Platforms include: 

• Windows Servers 

• Windows Laptops and Desktops 

• Chromebooks 

• Sophos Firewalls 

• Sophos Wireless Access Points 

• Google Mail 

• Microsoft 365 Applications 

• Assesses incidents and complaints to resolve or recommend solutions. 

• Designs computer networks (e.g., internet, web mail, servers) to ensure effective and efficient operations. 

Job Qualifications  

• Skill-based competencies required to satisfactorily perform the functions of the job include utilizing pertinent network, application, and operating system monitoring and troubleshooting software; adhering to safety practices; planning and managing projects; and preparing and maintaining accurate records. 

• Knowledge-based competencies required to satisfactorily perform the functions of the job include current, legacy, and emerging operating systems; environments and network protocols; router configurations; Inter/Internet applications; data security; and project management, processes, and methodology. 

• Preferred Certifications 

• Professional ChromeOS Administrator 

• Microsoft 365 Certified: Administrator Expert 

• Associate Google Workspace Administrator 

Work Conditions  

The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; frequent climbing and balancing; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally, the job requires 50% sitting, 25% walking, and 25% standing. 

Expect for a range of hours from 10-20 per week varying as needs arise. 

Evaluation: Performance of this job description will be evaluated on a semiannual basis by the Principal.