Position Overview
The Patient Account Representative for OrthoMed Anesthesia is responsible for delivering exceptional service to patients with inquiries related to anesthesia billing. This role plays a critical part in the revenue cycle by assisting patients with questions about charges, payment plans, insurance coverage, and account balances, while ensuring accurate, timely, and professional communication. This is a full-time position based at our corporate office in Addison, TX, reporting to the VP of Revenue. The role requires on-site presence during regular business hours.
Key Responsibilities
- Respond to inbound and outbound patient calls regarding anesthesia billing, payment arrangements, insurance benefits, and balances
- Clearly and professionally explain charges and payment responsibilities to patients
- Verify and update patient demographics, insurance information, and payment status within the billing system
- Process patient payments and update account records
- Escalate complex account issues to appropriate billing or management team members
- Collaborate with billing and coding teams to clarify documentation or resolve discrepancies
- Respond to patient inquiries through email, voicemail, and the patient portal
- Accurately document all patient interactions in the system
- Maintain compliance with HIPAA and OrthoMed’s privacy and security policies
- Assist with patient statement processing, refunds, and follow-up on balance billing issues
- Support special projects, audits, and claim follow-up tasks as needed
- Other duties as assigned
Qualifications
- High school diploma or equivalent required
- 1–3 years of experience in medical billing or patient customer service; anesthesia or surgical billing experience preferred
- Working knowledge of insurance plans, CPT/HCPCS codes, medical terminology, and EOBs
- Strong communication, interpersonal, and problem-solving skills
- Ability to manage time effectively and prioritize tasks in a fast-paced environment
- Proficient in billing software systems and Microsoft Office applications
- Bilingual (Spanish/English) preferred but not required
At OrthoMed, you'll be part of a team dedicated to excellence in patient care. We offer competitive compensation, health/dental/vision insurance, 401(k) with 3% non-discretionary company contributions, professional development opportunities, and a fun collaborative work environment.
Join us in our mission to elevate healthcare standards and make a lasting impact. Apply now to become an integral part of our dynamic team!
Pay Range: $19 - $25 per hour