Position Summary

The Medical Office Assistant (MOA) is an integral member of the clinical care team, committed to providing high-quality, patient-centered care. Under the supervision of licensed providers and the practice manager, the MOA performs clinical and support duties in accordance with NYS guidelines within a team-based, integrative care environment. The MOA supports efficient patient flow, patient safety, satisfaction, and assists with front-end duties as needed.

Key Responsibilities

Clinical & Patient Care:

• Prepare and maintain exam rooms, equipment, supplies, and medications per protocol.
• Greet, identify, and escort patients; explain role and procedures.
• Collect and document patient data including vitals, medications, allergies, and chief complaints.
• Perform pre-visit planning and identify care gaps.
• Assist providers with in-office procedures and diagnostic testing (e.g., EKGs, lab collection).
• Collect, process, and document laboratory specimens; perform CLIA-waived testing and quality controls.
• Monitor EHR messages, health reminders, and delegated tasks per provider direction.
• Provide age-appropriate patient education and coordinate referrals, testing, and prior authorizations.
• Maintain infection control, safety, and aseptic technique standards at all times.
• Participate in team huddles, meetings, and orientation of new staff.

Practice Operations:

• Support efficient patient flow and clinical operations.
• Operate and maintain clinical equipment; report maintenance issues.
• Manage inventory, ordering, stocking, and expiration monitoring of supplies.
• Ensure proper disposal of biohazard and infectious waste.
• Assist with front-end duties including greeting patients, answering phones, and insurance verification.
• Perform other duties as assigned.

Scope of Practice:

In accordance with NYS regulations, MOAs may not diagnose, treat, triage, administer medications or injections, interpret test results, perform imaging, apply casts, suture, or assist in surgery.

Qualifications & Skills:

• Completion of a NYS-accredited Medical Assistant program required.
• High School Diploma or GED required.
• Current BCLS certification (AHA, in-person only).
• National Medical Assistant certification preferred.
• Proficiency in phlebotomy, EHR systems, aseptic technique, and clinical equipment.
• Strong communication, organization, and multitasking skills.

Be part of something meaningful. Help us care for our community with compassion and excellence.