Overview:

The Salvation Army EastView Residence is an Independent Senior Living facility located in the East Harlem section of Manhattan. Residents are provided with living accommodations in studio and one-bedroom units in a modern building facility completed in 2019.

 

The Salvation Army EastView Residence is seeking a friendly, outgoing and professional individual responsible for front desk reception duties, answering and directing calls, delivering messages, greeting guests and performing the responsibilities noted.

Responsibilities:

• Sort and distribute mail. Process packages
• Send and Receive Faxes charging the appropriate fee as applicable
• Answer and transfer phone calls
• Handle requests for maintenance and repair work orders
• Prepare and replace access room cards for residents
• Maintain records lists and rosters up to date
• Assist in filing and record-keeping
• Assist with Marketing duties as needed
• Make copies for staff and residents charging the appropriate fee as applicable
• Perform clerical and other duties as assigned by management
• Communicate with security personnel any disturbances requiring intervention, and notify management of any situations requiring their intervention
• Call 911 in case of any emergencies
• Assist with digital and printed notices as required
• Keep track of residents’ overnight visitors including arrival and departure dates
• Maintain “Informed Consent and Waiver of Liability” Forms for residents participating in fitness activities and programs
• Be the center of information assisting residents as needed
• Perform other duties as assigned by management

Qualifications:

• High level of professionalism and personal standard of a positive attitude, behavior and appearance
• Must be able to communicate effectively and provide outstanding service with the ability to speak clearly and distinctly
• Be sensitive to resident needs and the ability to build positive relationships
• Able to prioritize, organize, problem solve and meet deadlines and goals
• Able to deal with emergencies calmly and effectively
• High School diploma or equivalent
• One-year experience in a receptionist/customer service-related position
• Must be honest, fair, dependable, respect confidentiality and the rights and privacy of others
• Must possess strong work ethics, honesty and integrity
• Must have effective interpersonal skills and excellent written and oral communication abilities
• Must have proficiency in Word, Excel and in designing printed and digital material