Overview

Lawrence Companies, Inc., headquartered in Roanoke, Virginia, is a 100% employee-owned service-based organization with four primary business divisions: Household Goods Moving and Storage, Truckload and Flatbed Freight, ACS Roll-Off Containers, and Truck Bodies.

As a founding member of United Van Lines, Lawrence has been a leader in the moving and storage industry for over 80 years and expanded into freight operations in 1994. Across all divisions, we have built a strong reputation for reliability, service quality, and delivering exceptional value to our customers.

Our success is driven by strong client relationships, results-oriented performance, and open communication. We take pride in fostering a team-oriented, value-driven culture where employees are empowered to succeed.

Position Summary

The Dispatch Coordinator plays a key role in supporting daily ACS and Facilities operations. This position works closely with drivers, internal teams, and customers to ensure efficient dispatching, accurate recordkeeping, and a high level of service delivery.

This role is ideal for someone who thrives in a fast-paced environment and enjoys problem-solving, coordination, and communication.

Essential Functions & Responsibilities

• Coordinate daily dispatch operations, including driver assignments and route efficiency
• Monitor operations to ensure timely and accurate service delivery
• Maintain detailed and accurate maintenance and operational records
• Provide administrative support including phone management, data entry, filing, and document preparation
• Deliver professional customer service by resolving issues and responding to inquiries promptly
• Ensure all dispatched assignments are completed as scheduled
• Communicate effectively with drivers, customers, and internal teams to resolve issues and share updates
• Assist with scheduling and routing functions as needed
• Operate and support computerized routing systems
• Assist with invoicing, billing, and general administrative duties
• Compile, analyze, and maintain operational data using spreadsheets and company systems

Requirements – Knowledge, Skills & Abilities

• Highly motivated self-starter with the ability to work independently and as part of a team
• Strong verbal and written communication skills with a professional demeanor
• Detail-oriented with a high level of accuracy in data entry and recordkeeping
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong problem-solving skills with a proactive, solution-focused mindset
• Demonstrates ownership, accountability, and urgency in completing tasks
• Proficient in Microsoft Office and general computer systems
• Knowledge of DOT regulations is a plus

Education & Experience

• High school diploma or equivalent required; technical degree preferred
• Experience in logistics, trucking, warehousing, or a related field preferred
• Strong organizational skills with attention to detail and follow-through
• Ability to quickly learn systems and adapt to changing priorities

Benefits

• Work as part of a 100% employee-owned company
• Competitive compensation
• Medical, dental, vision, life, and disability insurance
• Flexible spending accounts (FSA)
• Short-term and long-term disability coverage
• Employee Stock Ownership Plan (ESOP) and 401(k) retirement plan
• Paid vacation and time off
• Wellness program with annual reimbursement opportunities

Equal Opportunity Employer

Lawrence Companies is an Equal Opportunity Employer: Minority/Female/Veteran/Disabled.

If you need accommodation to complete an application, please contact us at 540-966-6492 or [email protected].