Join Druid City Infusion — part of the Vital Care Infusion Services network!
We’re a rapidly growing home and alternate-site infusion therapy provider delivering compassionate, high-quality care for acute and chronic conditions right in patients’ homes or local clinics.

We support infusion therapy programs across multiple states, including Colorado, Georgia, Alabama, Arkansas, Mississippi, New Mexico, South Carolina, Louisiana, Tennessee and beyond through the broader Vital Care network.

At Druid City Infusion, you’ll help bring advanced therapies like IVIG, neurology, rheumatology, pulmonary care, and more to patients in communities that need them — with strong clinical support and opportunities for professional growth.

Make an impact where it matters most — grow your career with a team delivering care across the nation!

The Centralized Intake & Authorization Team Manager is responsible for the operational performance, consistency, and strategic oversight of the enterprise chronic intake and authorization function across all regions. This role ensures each regional team is high functioning, appropriately resourced, meeting workload demands, and consistently achieving established enterprise time-to-authorization goals.

The Manager drives accountability, develops dashboards and performance metrics for executive visibility, standardizes best practices, oversees training and development, and collaborates with regional operators and executive leadership to continuously improve processes. The ultimate objective is timely and accurate authorization approvals, minimized claim denials or adjustments related to authorization errors, and scalable operational excellence.

Key Responsibilities

1. Operational Oversight & Performance Management

• Oversee daily chronic intake and authorization workflows across all regions.
• Ensure workload is balanced and teams are keeping pace with referral volume.
• Monitor queue management, turnaround times, and aging authorizations.
• Identify performance gaps and implement corrective action plans.
• Establish and enforce standardized processes across franchises.

2. Authorization Excellence & Risk Mitigation

• Ensure authorizations are submitted timely, accurately, and with complete documentation.
• Drive enterprise time-to-authorization performance to meet established benchmarks.
• Reduce claim denials, payment delays, and adjustments due to authorization errors.
• Conduct periodic audits of documentation and submissions to ensure compliance and accuracy.
• Partner with Revenue Integrity and Pharmacy leadership to address denial trends.

3. Metrics, Reporting & Executive Visibility

• Develop and maintain dashboards tracking:
  • Time to authorization
  • Auth approval rates
  • Denial/adjustment rates related to auth
  • Volume by region
  • Workload distribution
  • Aging/Pending auth reports
• Present regular performance summaries to executive leadership.
• Identify trends and proactively recommend operational improvements.

4. Training, Development & Resource Creation

• Develop standardized training materials and resource guides.
• Oversee onboarding and continued competency development of team members.
• Create playbooks for payer-specific authorization requirements.
• Establish quality standards and performance expectations.
• Foster a culture of accountability, ownership, and continuous improvement.

5. Cross-Functional Collaboration

• Collaborate with:
  • Regional operators
  • Pharmacy leadership
  • Revenue Integrity and Finance 
  • Corporate Revenue Cycle Management (RCM)
  • Executive leadership
• Align on enterprise goals and operational priorities.
• Support franchise-level process improvement initiatives.
• Serve as escalation point for complex authorization barriers.

6. Process Improvement & Strategic Growth

• Evaluate current workflows and recommend scalable improvements.
• Standardize best practices across regions.
• Support technology optimization (EMR, CareTend, reporting tools, dashboards).
• Anticipate volume growth and proactively recommend staffing models.

Qualifications

• 5+ years experience in healthcare intake, authorization, specialty pharmacy, infusion, or revenue cycle operations
• Demonstrated leadership experience managing multi-site or centralized teams
• Strong understanding of payer authorization processes (Medicare, Medicaid, Commercial)
• Experience developing dashboards and performance reporting
• Strong analytical and process improvement skills
• Ability to influence cross-functionally without direct authority
• Excellent communication and organizational skills

Commitment to Diversity and Inclusivity 

Druid City Vital Care is an Equal Employment Opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. Employment decisions are made without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex, sexual orientation, gender identity, marital status, pregnancy, genetic information, disability, veteran status, or any other characteristic protected by applicable local, state, or federal law.