Who We Are

Join a dynamic and supportive team where you’ll play a key role in delivering exceptional service to our valued clients. As a growing global organisation, we offer real opportunities for career progression and development across Operations, IT, Sales, Legal, Finance, and Shared Services in Australia and New Zealand.

We pride ourselves on a flexible and friendly work environment built on collaboration, accountability, and strong team culture. We’re proud to have been awarded the Great Place to Work Certification for the fourth consecutive year. This achievement reflects our people, our progress, and the inclusive culture we continue to shape together.

Your voice matters here, and we’re committed to continuously improving and ensuring this remains a workplace where you can thrive. If you’re looking to grow your career in a professional and empowering environment, we’d love to hear from you.

Job Summary

The Verifications Officer will attend to the checking of loan documents to ensure compliance with client and regulatory requirements while delivering a positive experience to our customers within agreed SLA timeframes.

Key Responsibilities

• Verify an allocation of new files daily and accurately identify and advise any outstanding requirements

• Ensure all lender requirements and special conditions have been satisfied

• Work with clients to ensure that any issues that so arise are resolved promptly

• Regular follow ups for any outstanding requirements in line with SLA’s

• Broker phone calls completed in line with SLA’s

• Correctly calculate and input of all fees and charges including Government stamp duty and registration costs, lender fees and legal/disbursement fees

• Ensuring all registration documents are compliant and in registrable form

• Updating PEXA with correct Source Funds and answering PEXA conversation in line with SLA’s

• Ensuring all settlements are completed on due date

• Maintaining personal queues and ensuring queue is clear at the end of each business day

• Other duties as required

Position Criteria

• Previous mortgage industry experience

• Strong verbal and written communication skills

• Excellent data entry skills

• Strong attention to detail

• Excellent customer service skills

• Ability to prioritise and manage competing deadlines

• Ability to make sound decisions in a fast-paced environment

• Ability to work in a high-pressure, high-volume work environment

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

We’re committed to supporting your personal and professional growth through meaningful benefits, recognition programs, and a workplace culture that values wellbeing, connection, and development across Australia and New Zealand.

HERE’S WHAT SETS US APART:

• Employee Assistance Program (EAP)

• Employee Referral Program

• Flu Vaccination Program

• Fundraising Challenges

• Social Teams & Events

• Tenure Recognition Program

• Rewards and Recognition Program

• Training & Development

• Discounted First Title Insurances