The Wellness Manager will lead Midtown Chicago’s evolution into a luxury, holistic wellness destination by curating innovative programming, elevating service standards, owning the spa business, member experience, and fostering a culture of well-being for members and hotel guests.
Overseeing the Spa Supervisor, the Wellness Manager ensures that all spa and wellness operations, services, and offerings are delivered at the highest standard while driving business growth, innovation, and member satisfaction.
Learn more about The Spa and Midtown Chicago here:
Chicago Hotel Spa | The Hotel at Midtown
Chicago, IL - Midtown Athletic Club
Key Responsibilities
Lead, support, and develop the Spa Supervisor and wellness team, with accountability for recruiting, training, scheduling, performance, and retention
Own and execute a wellness experience calendar that reflects Midtown's premium brand
Oversee all current and future club wellness programming, including facilitator training, scheduling, service execution and member engagement
Launch new wellness concepts by establishing operating procedures, staffing models, training protocols, and service flows
Collect and analyze performance data, insights, and member feedback to guide iteration and decision‑making
Manage departmental budgets, payroll, labor optimization, and expense controls in partnership with club leadership
Ensure all services comply with health, safety, sanitation, and licensing requirements
Innovation and Strategy:
Serve as a thought partner to the National Wellness Director on innovation pilots, testing, learnings and scalability within the club
Support the adoption and rollout of new wellness and recovery technologies and initiatives
Maintain a forward-looking perspective on emerging wellness trends, modalities, and best practices
People Leadership & Culture
Build and lead a high‑performing, service‑driven wellness team aligned with Midtown’s premium brand and hospitality standards
Foster a culture of professionalism, curiosity, accountability, and continuous improvement
Coach and develop team members to grow both personally and professionally
Collaboration
Partner closely with the Assistant General Manager and club leadership to integrate wellness seamlessly into the overall club experience
Maintain alignment with national wellness strategy and standards through a dotted-line relationship with the National Wellness Director
Collaborate cross‑functionally with Department Heads & Membership to support member acquisition, engagement, and retention initiatives
Success in this role looks like
Year-over-year growth of member & hotel guest usage of spa services
Strong Net Promoter Score (NPS) & feedback for spa and wellness services
Successful adoption and rollout of new wellness and recovery initiatives
Increased member participation in wellness programs and experiences
Effective implementation of wellness technology, recovery and innovation initiatives
A demonstrated commitment to ongoing learning and staying at the forefront of the wellness industry
Qualifications & Experience
5+ years of leadership experience in spa, wellness, hospitality, or luxury service environments
Proven success leading diverse service teams and complex schedules
Experience with emerging wellness modalities, recovery concepts, or technology‑enabled wellness strongly preferred
Strong operational and financial acumen with the ability to balance innovation with executional discipline
Excellent interpersonal, communication, and coaching skills
Passion for wellness, recovery, and human performance, with a member‑first mindset
Relentless growth mindset, with experience developing and growing people, improving processes and building scalable systems
Genuine curiosity and a willingness to explore the "why" as we build something new together
Why Midtown?
Join a team that values innovation, excellence, and community. At Midtown Athletic Club, you’ll lead a lead the movement shaping the future of luxury fitness and wellness.
Compensation & Benefits
Salary: $85,000
Benefits: Please refer to the link here for a copy of benefits and perks offered by Midtown for our full and part time associates.
You may also visit: https://careers.midtown.com/about-us/benefits/
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.