Position Title: Case Manager                              Reports to: Case Manager Supervisor/ DSS
Department: Social Services                               Employment Status: Full-Time
FLSA Status: Non-Exempt                                    Position Status: Essential

GENERAL JOB DESCRIPTION

The Case Manager ensures the physical and mental well-being of clients They are responsible for 
overseeing client's cases from intake to move out, providing the support necessary to achieve the 
best outcomes.

DUTIES AND RESPONSIBILITIES                                                                          
                     

•     Carries out case management activities as per the Part 900 Regulations and the Department of 
Homeless Services (DHS) Case Management Guidelines for family shelters
•     Completes an assessment and fathers required documents (i.e.: birth certificates, social 
security cards, picture IDs, etc.)
•     Shows the Safe Sleep Video and carry out the appropriate documentation process
•     Makes sure that clients sign the Code of Conduct and the facilities rules and regulations
•     Obtains any possible proof of employment and assists with obtaining entitlements
•     Maintains clients’ records by reviewing case notes; logging events and progress
•     Communicates clients’ progress by conducting weekly interdisciplinary meetings and 
evaluations
•     Handles intakes of adults and ensures that all documentation is accurate and properly filed
•     Recommends action plan and develops an Independent Living Programs (ILP) for clients that is 
reviewed and updated on a weekly basis
•     Collaborates with the Housing Specialist to create an exit strategy and target exit date
•     Tasks family with seeking and accepting housing
•     Responsible for meeting target goals set for each client by the Housing Specialist
•     Conducts weekly unit inspections
•     Maintains detailed records of each client in the form of progress notes through CARES
•     Provides Director of Social Services (DSS)/ Case Manager Supervisor with reports and 
summaries of caseload for management review
•     Liaison for management, communicating clients’ progress and any case concerns
•     In the event of an emergency, Essential Employees are required to report to work as scheduled
•     Duties and responsibilities are subject to change based upon assessment of company needs

SKILLS AND QUALIFICATIONS                                                                           
                      
•     Bachelor's Degree in Psychology, Social Work, Sociology, Mental Health, Nursing, Human 
Services, or Education Services required.
•     Minimum of 2 years’ experience working within the Social Services Field
•     Must have strong interpersonal skills and be able to communicate effectively (verbally and in 
writing)
•     Must be organized
•     Experience with DHS Cares / Homeless population is a plus
•     Bilingual English/Spanish is a plus