Digital Guru is looking for a Tier 1 Helpdesk Technician to join our team in Edina, MN or Wahpeton, ND. This role offers a mix of in-shop bench work and frontline customer support. You’ll work on diagnosing, repairing, and configuring computers while also answering calls, managing tickets, and resolving Tier 1 technical issues.

Responsibilities:

• Diagnose and repair desktops, laptops, and peripherals
• Configure new systems (OS install, drivers, apps, security)
• Perform firmware/BIOS updates and hardware diagnostics
• Prepare systems for delivery and maintain a clean work area
• Track inventory and update asset records
• Answer customer calls and create/update tickets in Syncro
• Resolve Tier 1 issues (password resets, printer problems, basic app/network issues)
• Escalate complex issues to Tier 2/3 as needed