Overview:

Maintain business professionalism at the front desk in the Corporate Plant while providing administrative support to the sales team. Responsible for a multiline telephone system to answer incoming calls and direct callers to appropriate personnel. Greet and assist visitors. Excellent business verbal (pleasant telephone voice) and written communication.  Perform a variety of clerical duties such as typing, data entry and schedule coordination. Results-oriented professional with strong attention to detail.

Responsibilities:

Sales Operations Support

• Maintain department’s Outlook shared mailbox including distribution of faxes electronically to appropriate departments.
• Process incoming requests for new dealer accounts by entering information into CRM.
• Process internal forms submitted for access to dealer portal.
• Maintain dealer pages for accounts who have changes status in Marketing portal.
• Update and maintain customer and customer contact information in company database(s).
• Set up new dealer accounts including Contacts and Ship To addresses.
• Maintain and process new Ship To addresses and changes on accounts.
• Process changes on Accounts including changes to Bruno’s subcontractor network.
• Collate and mail sales correspondence
• Assist with troubleshooting literature requests on Bruno’s Marketing portal.
• Perform additional duties as assigned

Lobby/Front Desk Responsibilities

• Verbally answer incoming telephone calls on dedicated direct local phone line (not 800#), determine purpose of calls and forward to appropriate personnel or department.
• Answer questions about organization and provide callers with address, directions, and other information.
• Welcome on-site visitors with appointment, job applicants, and new hires and direct to appropriate personnel
• Monitor visitor access by overseeing sign in procedures.
• Retrieve mail from mailbox onsite, sort/distribute interoffice mail to appropriate assigned distribution areas, run mail through postage meter and take mail to mailbox.
• Update lobby signage
• Order office supplies
• Maintain the appearance of front lobby including over seasonal decorating and stock copier rooms

Qualifications:

Education and Experience: 

• High school diploma or equivalent
• One year reception or administrative experience
• Microsoft Office suite proficiency
• Proficient and accurate typing skills (50 wpm)
• Experience in Epicor ERP system and Salesforce CRM is a plus

Skills & Abilities: 

• Read, analyze, and interpret a variety of information, such as technical procedures, business correspondence, and governmental regulations furnished in written, oral or diagram form. 
• Create business-level written correspondence and verbally present information to internal and external customers. 
• Requires job related software skills, MS Office and the ability to operate a variety of standard office equipment. 

Working Conditions/Physical Demands: 

 

• Regular office environment.
• Lift up to 30 pounds occasionally
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or touch; and talk or hear.  
• The employee is occasionally required to move around.