Key Responsibilities

• Enter and manage customer orders in ERP/CRM systems
• Expedite production orders and track delivery timelines
• Coordinate with production, operations, and shipping teams
• Request and submit Mill Test Reports (MTRs) and required documentation
• Provide order status updates and respond to customer inquiries (phone & email)
• Support order changes and issue resolution
• Maintain accurate records and follow up on open items

• Provide support to outside sales representatives by supplying catalogs, promotional items, and related materials

• Maintain and manage inventory of all sales and marketing materials

Qualifications

• 1–3 years of sales support, customer service, or order processing experience
• Manufacturing/industrial experience preferred
• Strong attention to detail and organization
• Effective communication and follow-up skills
• Proficient in Microsoft Office; ERP/CRM experience a plus

Key Skills

• Accuracy and attention to detail
• Time management and prioritization
• Problem-solving
• Customer-focused mindset