POSITION SUMMARY
We are seeking an experienced and compassionate Outpatient Nurse Manager to lead and oversee nursing staff and medical assistants (MAs) in our outpatient Behavioral Health and Primary Care departments. The Nurse Manager will ensure the delivery of high-quality patient care, manage clinical operations, and foster a collaborative, supportive environment for staff and patients. This role requires strong leadership, clinical expertise, and the ability to integrate behavioral health and primary care services effectively.
ESSENTIAL RESPONSIBILITIES
· Staff Supervision and Development:
o Oversee a team of registered nurses (RNs), licensed practical nurses (LPNs), and medical assistants (MAs) across Behavioral Health and Primary Care outpatient settings.
o Recruit, onboard, and train nursing staff and MAs, ensuring competency in clinical skills and adherence to organizational policies.
o Conduct performance evaluations, provide feedback, and implement professional development opportunities for team members.
· Clinical Operations:
o Ensure efficient workflow and coordination between Behavioral Health and Primary Care teams to provide integrated patient care.
o Monitor and maintain compliance with healthcare regulations, including HIPAA, OSHA, and state licensure requirements.
o Develop and implement policies, procedures, and protocols to enhance patient safety and care quality.
o Manage scheduling, staffing levels, and resource allocation to meet patient demand and operational needs.
· Patient Care Oversight:
o Collaborate with physicians, therapists, and other healthcare providers to support holistic care plans for patients.
o Ensure nursing and MA staff deliver compassionate, evidence-based care tailored to the unique needs of behavioral health and primary care patients.
o Address patient concerns or complaints, ensuring a positive experience and timely resolution.
· Quality Improvement and Reporting:
o Monitor clinical outcomes, patient satisfaction, and staff performance metrics.
o Lead quality improvement initiatives to enhance service delivery and operational efficiency.
o Prepare and present reports on departmental performance to senior leadership.
· Collaboration and Leadership:
o Act as a liaison between nursing staff, MAs, and other departments to promote interdisciplinary teamwork.
o Participate in leadership meetings and contribute to strategic planning for outpatient services.
o Foster a culture of respect, empathy, and accountability within the team.
QUALIFICATIONS
· Master of Science in Nursing preferred; BSN or ADN considered.
· Minimum of 5 years of clinical nursing experience, preference of at least 2 years in a supervisory or managerial role.
· Experience in behavioral health and/or primary care settings is strongly preferred.
· Active Registered Nurse (RN) license in Arizona.
Must be able to provide or obtain an AZDPS Level One Fingerprint Clearance Card
CORE COMPETENCIES
· People – Passionately believes in people and embraces diversity
· Integrity – Does the right thing even when no one is looking
· Learning – Challenges old paradigms with critical thinking, curiosity, and creativity
· Accountability – Sets an intentional culture of personal responsibility; believes everyone carries the load
· Relationships – Serves colleagues and consumers with love, empathy and compassion
PHYSICAL DEMANDS & WORKING CONDITIONS
The nature of work may generate considerable physical (transporting, moving, assisting clients, etc.), mental and visual demands. The physical and working demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Office environment, travel within the community, as needed
· Heavy exposure/use of computers, cell phones, office phones, etc.
· May be required to wear protective clothing (PPE)
· Annual TB screening per program policy and procedure
· Ability to be physically mobile (stand, walk, reach, climb, bend) and the ability to sit for prolonged periods throughout work hours
· Must be able to occasionally lift and/or move 25 or more pounds
· Must be able to respond appropriately and effectively in crisis situations by using good judgment and following Polara Health protocols
This position is considered Safety-Sensitive by Polara Health.
Polara Health subscribes to the principles of Equal Employment Opportunity. Polara Health’s policy is to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to ancestry, age, color, disability, genetic information, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, pregnancy, race, religion, sex/gender, sexual orientation, or any other basis prohibited by federal, state, or local law. As an Equal Opportunity Employer, Polara Health intends to comply fully with applicable federal, state, and local employment laws, and the information requested on this application will be used only for purposes consistent with those laws.
In accordance with requirements of the Americans with Disabilities Act, Polara Health’s policy is to provide reasonable accommodation for applicants requesting accommodation(s) during the application process, so the applicant may be given a full and fair opportunity to be considered for employment. If any candidate needs a reasonable accommodation to participate in the interview process, please notify Polara Health in any of the following ways: by calling 928-445-5211, ext. 4047, U.S. Mail, or hand deliver to Polara Health 3343 N. Windsong Drive, Prescott Valley, AZ 86314 Attention: Human Resources Job Applicant Request.
Employment is contingent on background checks as required by Polara Health’s policies, which may include Fingerprint Clearance, Drug Test, Criminal History, Driving History Record, Sex Offender Registry Search, Department of Child Services, State Central Registry Check, Employment Verification, Education Verification, and Professional References.
We Offer the Following Benefits to Full Time Employees:
Medical * Dental * Vision * Short and Long Term Disability * Life Insurance * Health Savings Account * Flexible Spending Account * Employee Assistance Program * 401(k) * Up to 3 Weeks of Paid Time Off * 10 Paid Holidays per Year * Shift Pay (for select inpatient and residential positions) * Educational Reimbursement *