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Job Description:

Job Summary

The Operational Support Manager is responsible for owning Silvertip Completion Services operational performance framework by converting field experience, operational data, and continuous‑improvement initiatives into repeatable systems, standards, and executive‑ready insights.

This role operates horizontally across wireline operations, pumpdown operations, Assets, maintenance and technical support, and leadership. The position is accountable for identifying operational risks, performance gaps, and systemic failure modes, leading disciplined root cause analysis, and ensuring corrective actions are implemented and sustained.

The role does not manage day‑to‑day field execution or crew scheduling. Instead, it provides leverage by defining how performance is measured, how safety and quality are reinforced, and how operational reality is communicated to leadership and customers.

Responsibilities

•  Own identification, prioritization, and investigation of operational failures, misruns, NPT events, safety deviations, and performance outliers across wireline and pumping operations.
• Lead structured root cause analysis using operational data, system outputs, and field input; ensure findings are factual, repeatable, and defensible.
• Define corrective and preventive actions, assign responsible parties, track progress, and drive closure.
• Translate recurring field issues and lessons learned into standardized improvements, including process updates, coaching focus areas, and system or tooling changes.
• Own the Dipole performance framework, including logic design, rollout, refinement, and interpretation. Ensure performance metrics reinforce safe execution, cable life preservation, explosives compliance, and operational consistency.
• Prepare leadership‑ and customer‑facing operational summaries, dashboards, and one‑page updates that accurately reflect field performance.
• Own operational data visibility and reporting standards used for operations reviews and decision support.
• Serve as the operations representative for digital and system initiatives (e.g., Dipole Digital, dashboards).
• Define operational requirements for tools and systems; support adoption and workflow alignment.
• Support Quality Management System operational elements by institutionalizing corrective actions, learnings, and procedural updates.
• Coordinate cross‑functionally with operations, maintenance, safety, tech support, and sales to ensure alignment.
• Support customer interactions, facility tours, and operational reviews by representing Silvertip’s execution standards and systems maturity.
• Adhere to all health, safety, environmental, and company policies.
• Perform other related duties as assigned within the scope of the role.

Job Qualifications

• Strong understanding of wireline and completion operations
• Disciplined root cause analysis and problem‑solving capability
• Ability to translate field behavior into measurable performance standards
• Strong written and verbal communication skills for executive and field audiences
• Data analysis and performance reporting capability
• Ability to influence without direct authority
• System-oriented thinking focused on scalability and repeatability
• High threshold for accountability, follow‑through, and factual accuracy

• Proficient in Microsoft Office and operational analytics tools8+ years’ experience in oilfield services, wireline, completions, or operations leadership
• Demonstrated experience driving operational improvement initiatives
• Experience supporting or operating within an quality framework
• Strong familiarity with operational data systems and digital tools
• Bachelor’s degree preferred; equivalent operational experience considered
• Must pass background check and drug and alcohol screening

Silvertip Completion Services is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, age, or military or veteran status in accordance with federal law. In addition, Silvertip Completion Services complies with applicable state and local laws governing non‑discrimination in employment in every jurisdiction in which it maintains facilities. Silvertip Completion Services also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.

Physical Demands

The physical demands described here represent those required for an employee to successfully perform the role’s essential functions.  Reasonable accommodation may be made for individuals with disabilities to perform their major responsibilities.

While performing the duties of this job, the employee is regularly required to sit, stand, or walk; use hands to manipulate, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear.  The employee must occasionally lift and/or move up to 50 lbs.

Work Environment

The work environment characteristics described here represent environmental conditions an employee will encounter while performing the role’s essential functions.  The noise level in some work environments can be moderate and an employee may encounter extreme weather conditions while performing major duties.  Reasonable accommodation may be provided for individuals with disabilities to perform their major responsibilities.

Disclaimer

The information provided in this job description indicates the general nature and level of work performed by employees within the role’s classification. This job description is not to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this role.