JOB TITLE: Medical Office Specialist/ CNA or Medical Assistant (MA)

DEPARTMENT: Physician Clinics – Wound Care

REPORTS TO: Practice Manager/ Clinical Nursing Director/ Physician Clinics Director

JOB SUMMARY

The Medical Office Specialist/CNA or MA must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients. The individual must demonstrate knowledge of patient’s rights, legal and ethical concepts, communication skills, safety and infection control and possess the ability to obtain and document data reflective to the patient’s status and to provide the care needed as described in the department’s policies and procedures.

JOB REQUIREMENTS

Preferred Wyoming Certified Nursing Assistant certification or Medical Assistance experience/certification.

EXPERIENCE

Previous customer service and/or medical office experience preferred.

SKILLS

• Proficient computer and typing skills required.


• Excellent customer service and telephone communication skills.


• Must have well-developed written, verbal and interpersonal skills.


• Knowledge and skilled in using Microsoft Office Suite products.


• Ability to relate well and work well with all types of people a necessity.

REQUIRED CERTIFICATIONS

BLS (AHA). (Classes offered at CRH once on-boarded).

ESSENTIAL FUNCTIONS

Front Desk Functions:

• Register patients accurately into the Electronic Medical Record system, obtaining and registering as pertinent required information.


• Obtain consent for service.


• Serve as receptionist, answering phones and receiving clients and visitors.


• Is always aware of patients in the waiting room and their status, keeping them informed of their status.


• Complete purchase orders, maintain inventory, and order items from materiels management.


• Enter appropriate charges and diagnosis for each patient encounter into computer system.


• Initiate maintenance requests and ensure items are repaired.


• Perform record search for insurance companies, doctors, and complete and document requests for information.

Certified Nursing Assistant or Medical Assistant Functions (if certified as CNA):

• Perform nursing procedures under delegation of registered nurse or physician within scope of practice.


• Assist physician and physician assistant in exam rooms.


• Escort patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient’s chart.


• Ensure all related reports, labs and information is filed is available in patients’ medical records prior to their appointment.


• Keep exam rooms stocked with adequate medical supplies, maintain instruments, and prepare sterilization as required.


• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.


• Process messages from patients and front office staff to nursing staff.


• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)


• Pursue continuing education.


• Follow policies and procedures per Cody Regional Health.


• Should be able to work well under situations of stress.


• Perform lab procedures as certified.

Other Clinical Duties:

• Perform ancillary duties as required, i.e. running specimens to CRH Lab, or picking up supplies as requested.


• Assist in general hygiene of the clinic and self, keep waiting room and all working areas clean and free of clutter.


• Assist with back office functions as trained, i.e. rooming patients, taking vital signs, and performing lab procedures as certified.


• Adhere to Cody Regional Health Standards of Behavior.


• All other duties as assigned.