About the Role
Lawford Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 15 hours per week. The working days will be Tuesdays and Thursdays with the opportunity for extra hours on an ad-hoc basis to cover holiday.
The receptionist plays a role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
The main responsibilities of the role include:
- Greeting and directing all patients.
- Making appointments.
- Answering queries from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Answering and actioning emails
- Accurately maintaining patient database and records, filing and scanning.
About the Candidate
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues for holiday or sickness.
About Us
Lawford Surgery is a semi-rural GP Surgery with just over 5000 patients located in Lawford, Manningtree, Essex.
Lawford Surgery is part of North Colchester PCN along with 4 other surgeries comprising of Bluebell Surgery, Highwoods Surgery, Mill Road Surgery and Winstree Surgery.
Previous applicants need not apply.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.