Description

Overview

We’re hiring a hands-on Senior IT Systems Administrator to lead on-site IT operations at our Aurora, CO printed circuit board manufacturing facility (~230 employees), supporting a broader U.S. organization of ~800 employees.

This is a “player-coach” role: you’ll own site IT, work directly with users (including on the production floor), and oversee an outsourced IT helpdesk to ensure fast, high-quality support. You should be equally comfortable troubleshooting at a desk, on a manufacturing line, or coordinating escalations with external partners.

What You’ll Do

On-Site IT Leadership

• Serve as the primary IT contact for the Aurora facility 
• Support both office and manufacturing floor environments 
• Provide rapid response to production-impacting issues 

Hands-On Support

• Troubleshoot hardware, software, network, and connectivity issues 
• Set up and support laptops, desktops, printers, and mobile devices 
• Support shop-floor tech (shared workstations, barcode scanners, label printers, etc.) 
• Handle onboarding/offboarding (accounts, access, equipment) 

Infrastructure & Systems

• Administer servers, Active Directory/Azure AD, and file systems 
• Support virtualization (VMware/Hyper-V) and backups 
• Maintain network infrastructure (switches, firewalls, VLANs, Wi-Fi, VPN) 
• Monitor system performance, uptime, and patching 

Manufacturing Systems Support

• Support systems connected to production (MES, ERP interfaces, machine PCs/HMIs) 
• Troubleshoot issues impacting manufacturing uptime 
• Coordinate with engineering, operations, and equipment vendors 

Vendor Management (Outsourced Helpdesk)

• Monitor ticket queues, SLAs, and service quality 
• Escalate and step in on critical or unresolved issues 
• Ensure tickets are properly handled and documented 
• Drive continuous improvement with the support vendor 

Incident & Asset Management

• Own resolution of high-impact incidents 
• Perform root cause analysis and prevent recurrence 
• Track and manage IT assets and inventory 

Security & Documentation

• Enforce security best practices and access controls 
• Support audits, patching, and endpoint protection 
• Maintain clear documentation and procedures 

Requirements

Required

• 7+ years of IT systems administration experience 
• Strong hands-on skills in Windows, networking (TCP/IP, DNS, DHCP, VLANs, VPN), and Active Directory/Azure AD 
• Experience supporting manufacturing or similar operational environments 
• Experience working with outsourced or managed service providers 
• Strong troubleshooting skills in fast-paced, uptime-critical settings 

Preferred

• Experience with MES/ERP in manufacturing 
• Familiarity with OT/industrial environments 
• Experience with Intune, JAMF, SCCM, or similar tools 
• Cloud experience (Azure/AWS) 
• Scripting (PowerShell, Python, Bash) 

Key Traits

• Hands-on, proactive, and accountable 
• Comfortable on a production floor as well as in office settings 
• Able to balance tactical work with vendor oversight 
• Calm and effective during high-impact incidents 

Work Environment

• 100% on-site in Aurora, CO 
• Occasional interaction with manufacturing floor (PPE may be required) 
• On Call support for maintenance or incidents 
• Some physical work (lifting equipment, cabling, etc.)