About the Department

Under direct supervision, the purpose of the position is to assist citizens and contractors with the processes of application, review and approval for building permits and inspections enforcing compliance with established State, County and City safety codes. Employee is responsible for administrative/clerical work in relation to regulatory standards, inspection activities, and permitting and licensing functions for building construction throughout the City. Performs other essential duties in support of departmental objectives to ensure safety and welfare of the general public and business community.

Position Duties

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such duties are a logical assignment to the position.
  

• Answers inquiries and requests from the general public and business community, through friendly, professional customer service skills, ascertaining the needs of the customer and providing appropriate assistance and information.
• Performs data entry tasks, and issues the appropriate documentation with compliance to established building codes and regulations.
• Coordinates all commercial and private inspection and permitting documentation to enforce compliance with Florida Building Code of each respective trade, e.g., structural, electrical, mechanical, plumbing building/development.
• Performs routine and non-routine administrative duties, as dictated by the nature of the task, e.g., data entry, records keeping, filing, basic calculations, typing.
• Receives telephone inquiries ascertains the nature of the call, and resolves personally or directs it to the appropriate individual or department.
• Performs a variety of essential record keeping duties, and maintains department record keeping and filing systems relevant to permitting.
• Performs various fiscal/cashiering tasks, e.g., receives fees and payments for permitting, logs payments, and generates appropriate receipts.
• Generates correspondence, memos, agendas, orders, reports, forms, permits or other relevant materials appropriate to the assigned department.
• Receives and distributes all inward and outward inner-office mail.
• Operates personal computer, various office equipment and software/programs. 
• Performs related duties as directed when such duties are a logical and appropriate assignment to the position.

Minimum Qualifications

High School Diploma or GED; supplemented by three (3) to four (4) years responsible customer service experience in building and construction permitting; or an equivalent combination of education, training, and experience.  Must possess and maintain a valid Florida driver's license without any restrictions.

Other Qualifications

Considerable knowledge and understanding of common technical terms utilized in the construction industry.  
 
Considerable knowledge of permit policies, rules and regulations, codes, ordinances, and statutes.  
 
Considerable knowledge of standard codes relating to zoning, building construction, plumbing, heating, air conditioning, refrigeration, gas, and related fields.  
 
Considerable knowledge of all functions relevant to the processing and approval of building construction permits, e.g., applications review, licensing, permitting, inspections.
 
Ability to troubleshoot customer issues with online permit system and assist as needed.
 
Ability to assemble and organize data, prepare reports, and keep moderately complex records.
 
Ability to understand and follow written and oral instructions.
 
Ability to compose routine correspondence, summaries and reports in a clear and concise manner. 
 
Ability to read, interpret, update and maintain various records and files.
 
Ability to perform routine mathematical computations and tabulations accurately and efficiently.
 
Ability to operate basic office equipment e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines.
 
Ability to establish and maintain effective working relations with departmental personnel, industry professionals and contractors, and the general public.