Customer Care Specialist
A Customer Service Specialist to provide exceptional support to our retail and wholesale customers. This role involves handling inquiries, processing orders, resolving issues, and ensuring a seamless customer experience across our product lines, including hair accessories, French laundry soap, and body care products. The ideal candidate is detail-oriented, highly organized, and passionate about delivering outstanding customer service.
WHO WE ARE: The Finest Accessories, Inc., a house of luxury fashion and lifestyle brands including France Luxe, L. Erickson, Maison France Luxe, and France Luxe Body, designs and creates exceptional accessories for customers around the world. Our brands have been featured in Vogue, WWD, Harper’s Bazaar, Glamour, InStyle, and many other leading publications. As a recognized leader in our industry, we are driven by uncompromising quality, inspired creativity, and a commitment to delivering true customer joy in every detail.
At The Finest Accessories, Inc., we cultivate a culture of continuous growth and forward-thinking innovation. We expect every team member to embrace lifelong learning and to remain curious, agile, and open to emerging technologies. Integral to this commitment is the thoughtful and proactive adoption of artificial intelligence (AI) as a modern business tool.
AI fluency is part of our professional standard. Employees are expected to develop confidence and capability in using AI to elevate efficiency, deepen insight, expand creativity, and enhance decision-making. We encourage responsible experimentation and practical application of AI tools to strengthen work quality and strategic outcomes—always guided by sound judgment, data security, and unwavering protection of our brand integrity.
DUTIES AND RESPONSIBILITIES:
Customer Support: Respond to customer inquiries via phone, email, and chat, providing product information and assistance.
Issue Resolution: Address and resolve customer concerns, including returns, exchanges, and product-related questions.
Product Knowledge: Stay informed about product features, ingredients, and benefits to educate customers and provide recommendations.
Inventory & Shipping Coordination: Communicate with warehouse and fulfillment teams to track shipments and resolve order discrepancies.
Sales Support: Assist with upselling and cross-selling opportunities by suggesting complementary products.
Customer Engagement: Foster strong relationships with customers through follow-ups, feedback collection, and personalized service.
QUALIFICATIONS & SKILLS:
- Previous experience in customer service, retail, or wholesale (experience in beauty, fashion, or personal care industries preferred).
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Proficiency in order management software and basic computer skills.
- Positive, solution-oriented attitude and a passion for customer satisfaction.
- Ability to collaborate with sales, fulfillment, and marketing teams.
- Any other assignments by a supervisor or manager.
PHYSICAL DEMANDS:
- Ability to sit for up to 8 hours per day
- Ability to stand for up to 8 hours per day
- Must be able to reach with hands and arms, perform wrist and hand motions
- Must be able to use a keyboard for up to 8 hours per day
- Must be able to look at a computer screen for up to 8 hours per day
- Ability to occasionally kneel/squat, bend and carry
- Must be able to lift 50 lbs.
What We Offer:
- Competitive hourly wage between $17.50 and $19.00, depending on skills and experience
- Generous vacation & sick time, medical, dental, and vision coverage
- Work with a prestigious, industry-leading brand
- Be part of a collaborative, supportive, and fun work environment
- Grow your career—we invest in our people!
Ready to take your career to the next level in the world of luxury fashion? Apply now and let’s create something extraordinary together!