HiringCafe
Posted 3d ago

Recovery Services Scheduler

@ RS EDEN
View All Jobs
Minneapolis, Minnesota, United States
$20-$22/hrOnsiteFull Time
Responsibilities:answer inquiries, schedule clients, maintain records
Requirements Summary:High School Diploma; 1 year substance use abstinence; Mantoux test; background checks; 1 year off correctional supervision; strong customer service and scheduling skills; ability to work autonomously.
Technical Tools Mentioned:Electronic Health Records, Scheduling software, CRM, Microsoft Office
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Job Description

At RS EDEN, our mission is to create thriving, just communities where healing occurs, and new beginnings are possible. Our values are Compassion, Innovation, Community, Hope, Respect and Inclusion, Accountability and Integrity, and Safety.

SUMMARY

The Recovery Services Scheduler is responsible for fielding all phone, email, and other inquiries regarding RS EDEN programs, primarily substance use disorder  treatment. Primary responsibilities include communicating with callers, referral sources, and potential clients about RS EDEN services and programs, and scheduling and managing schedules for a variety of services and providers. This individual plays a crucial role in ensuring clients can access RS EDEN services in a timely manner and relate to the services that best fit their needs. This individual needs to be compassionate, empathetic to the needs and circumstances of clients we serve, and adept at problem solving and de-escalation skills. The Scheduler should possess excellent time management, organizational, and customer services skills. Ability to learn quickly, pivot between tasks, and navigate electronic health record systems is crucial.

PAY RANGE: $20-$22 per hour

RESPONSIBILITIES

  • Answer calls, emails, and other modes of communication of prospective clients and referents promptly, politely, and professionally.
  • Effectively communicate information about RS EDEN programs to inquirers.
  • Accurately register and schedule clients for Recovery and Resiliency Services programs.
  • Resolve scheduling conflicts as they occur.
  • Create, navigate, and manage client electronic health records and data entry systems.
  • Navigate and deescalate situations involving dissatisfied clients, offering assistance and support.
  • Conduct outreach to community partners and organizations regarding program availability, services, etc.
  • Answers questions and offer other information, as requested, to provide client focused services and a positive impression of the organization.
  • Assist in administrative tasks to support the efforts of the Recovery and Resiliency programs.
  • Other duties as assigned.

REQUIRED QUALIFICATIONS

  • High School Diploma.
  • One year free of problematic substance use.
  • Current Mantoux test (annual requirement thereafter).
  • Must be able to pass applicable criminal history/background checks.
  • One year off correctional supervision.
  • Expertise in customer service, scheduling, billing, problem solving.
  • Must be able to work autonomously.
  • Strong time management and organizational skills.
  • 6-month requirement between any treatment services and employment.

PREFERRED QUALIFICATIONS

  • Associate, Bachelor, or higher education degree.
  • Strong communication both written and verbally.
  • Adaptable and flexible in a fast paced and changing work environment.
  • Experience answering and triaging calls and inquiries.
  • Strong computer skills and experience utilizing electronic health record systems.

Join a team whose innovative work addresses the complex and intersecting challenges of addiction, homelessness, disability, poverty, and criminal justice involvement. RS EDEN promotes recovery and resilience in our clients as they build new beginnings through these person-centered programs, including residential and outpatient substance abuse treatment for men, women, and women with children; reentry halfway houses and community supervision for men and women; and supportive housing and housing stability services programs. Our team provides creative solutions that support individual and community safety as well as holistic wellness and recovery.

RS EDEN requires all new hire candidates for this position to successfully undergo and pass a criminal history background check, and driver record screen (DMV check).

We offer competitive compensation and benefits package including:

Health, Dental, and Vision. Life and Long-Term disability insurance.
Retirement plan with company contribution
Generous paid time off
12 annual holidays
Tuition Reimbursement 

Note: This job description is not intended to be an inclusive list of responsibilities, but a guide to basic areas of job function and responsibility. Other tasks may be assigned from time-to-time by the supervisor and the position may become specialized in focus, all of which would also be considered a part of this job description. All job descriptions are subject to periodic review and any changes will be addressed with both the employee and supervisor.

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