Join Our Team as a Resident Service Coordinator – Enhance the Resident Experience!
Are you passionate about customer service and creating positive living environments? We're looking for a dedicated Resident Service Coordinator to join our team! In this role, you will play a key part in managing resident services, assisting with property operations, and ensuring smooth administrative processes. You’ll engage directly with residents and help ensure their needs are met, all while working in a dynamic and collaborative environment.
What You Can Expect from Us:
We offer a comprehensive benefits package designed to support both your personal well-being and professional growth:
- 20% Rent Discount
- Excellent Base Pay : $20.00 - $23.00/hour
- $100 New Lease Commissions
- Property Staff Shared Renewal Commissions (paid monthly)
- $300 Morgan Essentials (paid quarterly)
- Employee Referral Program (Earn up to $750 per referral)
- Education/Tuition Reimbursement Program
- Comprehensive Benefits: Medical, Dental, Vision, Life/AD&D Insurance, and Long/Short-Term Disability
- Retirement Plan: 401(k) with Company Match
- Generous Paid Time Off: Including 10 Holidays per year and sick leave
- Employee Assistance Program
- Additional Employee Discounts on various services
What You’ll Be Doing:
As a Resident Service Coordinator, you'll be responsible for managing resident interactions, supporting property management tasks, and ensuring the overall satisfaction of residents. You will help plan events, conduct property inspections, manage resident files, and assist with communication between residents and leadership.
Your Essential Responsibilities:
Resident Engagement, Correspondence, and Follow-Up
- Plan and organize resident events to foster community engagement
- Respond to resident feedback within 24 hours via the Resident Feedback system on mprop.net
- Record and track all resident correspondence in Yardi
Property Inspection & Curb Appeal
- Complete weekly property inspections with a focus on resident balconies/patios and amenities
- Inspect apartments as needed to maintain property standards
Resident Files & Paperwork
- Maintain accurate resident files, including renewals, resident retention programs, and lease changes
- Assist with in-house transfers, adding/removing roommates, and lease renewals
- Prepare renewal letters for delivery to residents
- Assist Property Manager and Assistant Property Manager with paperwork flow and verifications
Collaboration with Leadership
- Assist the Property Manager and Assistant Property Manager with property-related tasks
- Provide input on setting the agenda for weekly and monthly staff meetings
Compliance
- Ensure adherence to federal and state Fair Housing Laws and company policies
What We’ll Expect from You:
Qualifications
- 3-5 years of related experience or training.
- Sales and/or customer service training
- Proficiency in software applications, smartphones, and reporting/analysis tools
Skills
- Excellent communication, interpersonal, and problem-solving skills
- Proficiency in software applications, smartphones, and reporting/analysis tools
- Strong ability to foster positive relationships with residents and colleagues, creating an open and supportive environment
- Skilled in understanding and addressing resident concerns with care and professionalism
Please note that only candidates who meet the specified requirements will be contacted for an interview. Thank you for your interest in joining our team.
Ready to help enhance the resident experience and grow in your career? Apply today to become our next Resident Service Coordinator!
If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Get To Know Us:
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.
Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.