The George E. Booth Co., LLC is a major distributor of process
instrumentation products and valves, and related services to customers in
Illinois, Indiana, Kentucky, Ohio, and Tennessee. Check out our website at
www.gebooth.com to learn more about our company values, industries, and
products.
We are looking for our next full-time Project Customer
Support Specialist
This role is responsible for coordinating and expediting the
flow of materials, parts, and customer project orders between suppliers,
internal departments, and customers to support on-time production and delivery.
The position ensures accurate order processing, proactive communication, and
strong customer support while maintaining organized records and contributing to
continuous improvement in scheduling, logistics, and material flow.
Key Responsibilities:
Coordinate and expedite the flow of materials, parts, and
orders between departments according to production and shipping schedules or
priorities.
Review open orders daily, verify status with suppliers,
freight providers, and internal teams, and take action to keep orders on
schedule.
Monitor inventory levels for key items, identify potential
shortages, and initiate purchase or transfer requests as needed.
Process and manage customer project orders with precision
and efficiency, ensuring all details are accurate and complete.
Coordinate with vendors to secure project-specific quotes
and materials, and follow up as needed to maintain timelines.
Maintain accurate project, customer, and order data in
Salesforce/P21 and related ERP or inventory systems.
Communicate expected delivery dates, delays, and changes to
production, project managers, sales, and customer service teams.
Track shipments from order placement through delivery,
updating systems with current status and ensuring documentation is accurate and
complete.
Work with warehouse staff to prioritize receiving, put-away,
picking, and staging of materials to support production and outbound shipments.
Expedite orders and manage invoices as needed to support
timely project delivery and accurate billing.
Investigate and help resolve issues such as late deliveries,
missing or incorrect materials, and quality problems, escalating when
necessary.
Maintain organized records of purchase orders,
confirmations, shipping notices, and delivery discrepancies for audit and
reporting purposes.
Assist in setting up new accounts and onboarding new
customers to ensure a smooth start-up experience.
Support continuous improvement efforts by identifying
recurring delays, recommending process changes, and helping implement best
practices in material flow, scheduling, and customer support.
Perform other duties related to scheduling, logistics
coordination, customer projects, or inventory control as assigned.
Ideal Candidate Profile:
1–3 years of experience in customer support, project
coordination, logistics, inventory control, or related administrative roles.
Strong proficiency in Microsoft Office Suite and customer
relationship management and/or ERP tools (e.g., Salesforce, P21).
Ability to quickly learn and adapt to new software, systems,
and customer service technologies.
Exceptional attention to detail with a strong
customer-centric mindset.
Excellent communication, organization, and problem-solving
skills.
Collaborative team player with a focus on customer
satisfaction, meeting deadlines, and supporting overall business success.
Full
benefits package starting on day one, competitive compensation, PTO and
matching 401(k).
Please visit our careers page to see more job opportunities.