Essential Duties:

• Serve as a liaison between the schools and the district office in the use of the district’s student information system.

• Respond and provide timely technical assistance to all end-users with expert troubleshooting, coaching, and customer service.

• Monitor, identify, and prioritize the analysis, diagnosis, resolution, and documentation of SIS support tickets and calls using the IT ticketing system.

• Assist with maintaining student information data integrity by frequently auditing data to identify and correct potential errors.

• Assist in the documentation of SIS protocols, procedures, and systems to provide step-by-step guidance to all users that ensure consistent and accurate district-wide practices.

• Facilitate timely and accurate data collection for assigned schools for state and federal reporting procedures.

• Participate in local, state, and national SIS user groups and attend professional development to stay current on products and developments of the district’s SIS and learning platforms.

• Assist with processing requests for information and maintaining confidentiality by adhering to state/federal laws.

• Collaborate with various district data reporting teams to ensure the accuracy of all regulatory reporting collections and district accountability reporting.

• Support deployment of SIS enhancements to schools, such as product upgrades, security changes, file definition and table changes.

• Create and maintain system user profiles, accounts, groups, and establish security settings in accordance with established policies and procedures.

• Demonstrate strong, on-going communication and collaboration with school-based personnel to ensure accuracy of all federal and state reporting collections.

• Complete job-related duties during off-peak hours as needed.

• Maintain accurate records and the integrity of confidential information.

• Perform other duties and responsibilities as assigned.

Qualifications:

• Minimum of a High School Diploma or state-approved High School Equivalency (HSE); advanced education/training, preferred.

• Working knowledge of Georgia State DOE reporting including FTE, Student Records, and all other state requirements, strongly preferred.

• Working knowledge and proficiency with Office 365, specifically EXCEL and WORD.

• Knowledge and understanding of relational database systems.

• Ability to develop and design workflow forms and scripts.

• Exceptional integrity, commitment to confidentiality, excellent character, and strong professional reputation.

• Ability to abide by the Georgia Professional Standards Code of Ethics for Educators.

• Must be regularly, predictably, and reliably at work.

• Ability to be present at the physical worksite.

• Must perform tasks involving prolonged periods of standing, walking, and sitting.

• Must perform routine physical activities such as bending and lifting/pushing/pulling up to 50 pounds.

• Vision, hearing, written, and verbal communications are essential factors in performing required tasks.