JOB TITLE: TECHNICAL WRITER
DEPARTMENT: QUALITY ASSURANCE
REPORTS TO: DIRECTOR OF QUALITY ASSURANCE
CLASSIFICATION: EXEMPT
PRIMARY FUNCTION
The Technical Writer will play a critical role ensuring clear and concise documentation across multiple departments, including Engineering, Project Management, Operations, and Production. This role involves gatherings, analyzing, and translating complex technical information into user-friendly materials that meet Platform’s and industry standards.
MAJOR DUTIES AND RESPONSIBILITIES
- Create, review, and maintain technical documentation such as user manuals, specifications, reports, Standard Operating Procedures (SOP), and other related materials. Translate complex engineering and technical concepts into clear, concise, and understandable documentations for a variety of audiences
- Applies communication and interviewing skills to collect needed information from internal and external personnel to support writing activities
- Conducts research if needed on RFP technical/functional areas to gain better understanding of Materials to be written
- Collaborate with project managers and engineers to develop technical specifications, standard operating procedures, end-user installation and operation manuals, and product insert sheets.
- Develop and maintain a content directory for documentation, ensuring version control, accessibility, and regular updates to keep documentation accurate and current
- Ensure that written materials are grammatically correct and maintain a consistent tone or voice
- Identify and implement best practices to streamline documentation processes and improved efficiency and usability
- Seeks feedback from stakeholders to refine and improve documentation quality.
- Performs other duties as are necessary and/or required
BASIC QUALIFICATIONS
- Bachelor's degree in communications, STEM, Writing & Rhetoric, or a related field
- 2-5 years of experience in technical writing or 6 years of related experience in lieu of education
- Excellent written, editing, and oral communication skills, example writing will be requested from candidates
- Proven ability to work with cross-functional teams and independently (self-starter)
- Ability and willingness to work under tight deadlines and support multiple pursuits concurrently
- Basic understanding of engineering, quality assurance, and project management concepts
- Ability to create vector graphics to supplement writing instructions.
- Ability to synthesize complex technical concepts into clear, actionable content
PREFERRED QUALIFICATIONS
- Excellent computer skills and proficiency using MS Office Suite (PowerPoint, Access, Word, Outlook) and Adobe Illustrator/InDesign
PHYSICAL REQUIREMENTS:
- Ability to sit for extended periods while working on documentation