HR Service Delivery | Operational Excellence
Continue growing with PPG!
We are looking for a high-potential professional to join our HR Service Delivery organisation as Regional Operational Excellence Lead for EMEA. This role plays a key part in shaping the future of HR Service Delivery by driving process improvements, supporting standardization, and delivering meaningful insights through data and reporting.
This position is ideal for someone with hands-on experience in HR Shared Services or Global Business Services, strong analytical capability, and the ambition to grow into a regional leadership role.
Key Responsibilities
Operational Excellence & Continuous Improvement
- Analyse end-to-end HR Service Delivery processes to identify improvement opportunities, reduce inefficiencies, and drive standardization
- Apply Lean, Six Sigma, or similar continuous improvement methodologies to enhance service quality, speed, and cost efficiency
- Support automation, self-service, and digital transformation initiatives in collaboration with global and regional HR teams
- Track and monitor performance using KPIs and MIS reporting to ensure sustainability of improvements
Additional Responsibilities (Nice to Have)
HR Service Transitions & Change Support
- Support HR process transitions, including documentation, knowledge transfer, training, and stabilisation activities
- Contribute to change and communication activities to support adoption of new processes and tools
- Assist in identifying service delivery risks and supporting mitigation actions during transition phases
- Collaborate with HRBPs, COEs, and Regional HR Operations to align priorities and timelines
Executive-Ready Insights & Presentations
- Prepare clear, executive-ready presentations for leadership meetings and regional or global HR forums
- Translate analytical insights into concise recommendations and improvement stories
- Support the creation of reusable presentation templates and reporting materials
Required Experience & Qualifications
- 2–3+ years of experience in one or more of the following areas:
- HR Service Delivery
- Operational Excellence
- Global Business Services / Shared Services
- Solid understanding of end-to-end HR Service Delivery processes
- Experience in a Shared Services / SSC environment (mandatory)
- Practical exposure to Lean, Six Sigma, or similar continuous improvement tools
- Strong analytical skills with good Excel proficiency; experience with Power BI, Tableau, or similar tools is an advantage
- Very good communication and stakeholder management skills, with the ability to work across regions
- Familiarity with HR systems such as ServiceNow, Workday, SuccessFactors, or Oracle
Key Competencies
- Analytical, process-oriented mindset
- Ability to influence and collaborate in a regional, cross-cultural environment
- Strong ownership, attention to detail, and results orientation
- Comfortable working with change, ambiguity, and multiple priorities
What We Offer
- Opportunity to contribute to high-impact HR transformation initiatives across EMEA
- A global, inclusive, and collaborative work environment
- Strong focus on learning, development, and career growth
- Competitive compensation, benefits, and work flexibility
At PPG, we use AI in the hiring process to make it more efficient. AI tools do not make hiring decisions.
You can learn more by visiting https://careers.ppg.com/us/en/candidate-resources.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.