Cannabis Product AssociaternEthos CannabisrnWebsite: www.ethoscannabis.comrn rnCompany Overview:rnEthos Cannabis is a multi-state cannabis company with operations in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Maryland, and Ohio and we are pursuing expansion opportunities. Our goal is to have a clear and compelling consumer-centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real-world data and developing educational initiatives with a focus on patient outcomes and quality of life. Jefferson Health is our Academic Clinical Research Center partner for our vertically integrated operations in Pennsylvania. rnOur principals have significant experience investing in healthcare, consumer products, and regulated markets and have been actively focused on the cannabis industry since 2015. Our leadership at Ethos Cannabis has experience developing and leading successful cannabis operators in the U.S. rn rnPosition Summary/Objective:rnThe Product Associate will assist the Ethos management team with the activities and operations of the dispensary, while abiding by policies, procedures and operational guidelines. This role is responsible for assisting patients in selecting appropriate products for purchase, preparing orders, executing transactions, cash handling and customer service. Candidates must possess the ability to listen well and communicate effectively to the diverse Ethos patient base. We are building a strong ethical and team-oriented culture at Ethos and are looking for this position to be in step with this vision.rnWe are seeking a passionate, driven, and outgoing Cannabis Product Associates. Our ideal candidate has excellent communication and customer service skills to ensure that patients are well- informed and satisfied with their purchases. Previous cannabis retail experience is a plus but is not required.rn rnResponsibilities:rnrnAdhere to the company mission statement and core values, while maintaining high ethical standards and professionalismrnGreet all patients in a warm, sincere, and helpful mannerrnProvide an excellent customer experience while assisting in the sale of cannabis productsrnConsistently deliver the ultimate customer experience in all facets from patient entry to exit; ensure each patient receives full attention during their transactionrnMaintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaintsrnProvide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concernsrnGuide patients throughout the sales floor within the dispensary, making product recommendations based on patient need and available productsrnAssist patients with choosing the right products according to their ailmentsrnEnsure orders are fulfilled efficiently with 100% accuracy at all timesrnOperate cash register, computer-based POS system, and cash drawerrnAdhere to company Standard Operating ProceduresrnVerify patient allotment and ensure he/she is eligible to make purchases using the state systemrnMaintain proper cash handling procedures at all timesrnMaintain fully stocked and clean POS counters at all timesrnAbide by-product handling procedures, including company safety and health policies as well as regulatory agency compliancernMaintain cleanliness and organization of dispensary by stocking retail items and supplies, sweeping, mopping, and sanitizingrnWork as part of a team to ensure sales, patient satisfaction, and that compliance goals are met by designated timelinesrnEnsure opening and closing cleaning and organization is completedrnParticipate in periodic staff meetingsrnEnsure POS counters are ready when dispensary opensrnManage inbound phone inquiries and route calls accordinglyrnAdhere to all Medical Cannabis lawsrnMaintain a positive attitude that promotes teamworkrnWork collaboratively and respectfully with other team membersrnParticipate in ongoing education and professional development opportunitiesrnRead industry publications to keep up to date on trendsrnAdditional duties as assigned by managementrnrn rnQualifications:rnEducation:rnrnMinimum of a high school degree required; college degree preferredrnrnExperience:rnrn2 years of customer service experiencernCannabis experience preferredrnLocal applicants preferredrnExperience in a retail or customer service settingrnSuperior customer service skills and phone etiquetternCash register experience with speed and accuracyrnExperience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestionsrnStrong organizational skillsrnGood interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organizationrnDetail oriented with an eye on process optimizationrnAbility to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires itrnThroughout extended periods, must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed abovernMust be able to handle constructive criticism and guidance rnProper employment documentation; reliable transportation and valid driver's licensernAbility to work 7 days per week including some holidays and to be flexible with schedulernrnCapabilities and Skills:rnrnKnowledge of marijuana strains, formulations, extracts and other products on the marketrnExcellent customer service skillsrnAttention to detailrnPrecise math skillsrnOrganizational skillsrnMulti-task orientedrnAbility to work in a fast-paced, changing, and challenging environmentrnHigh level of integrity and a strong work ethicrnProficiency in computer usage, including retail point-of-sale softwarernDemonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environmentrnrnOther Requirements:rnrnDue to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a fingerprinting background check - certain criminal convictions may disqualify candidates based on State medical marijuana licensing regulationsrnAbility to lift and carry up to 20 pounds for a distance of 50 feetrnMust pass stringent State background test requirementsrnrn rnCompensation:rnThis position is classified as Non-Exempt, and therefore, will be eligible to receive overtime pay based on federal and state requirements. While there is no promise of overtime, it may be required either on a regular or periodic basis due to business necessity. Eligibility to work overtime will be determined in accordance with local site practice.rnEthos is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or on any other basis prohibited by law.rnEmployment opportunities shall be provided for applicants with disabilities and reasonable accommodation(s) shall be made to meet the physical or mental limitations of qualified applicants or employees.