Description
Village Realty is seeking a detail-oriented and customer-focused Property Manager, Long-Term Rentals & Hospitality Operations to help develop, grow, and manage the company’s long-term rental division in the Outer Banks of North Carolina. This role will also support the operational management of select hospitality properties including inns, motels, and bed & breakfast establishments.
Based in Village Realty’s Nags Head office, this role serves as the primary point of contact for property owners, tenants, and hospitality guests while ensuring properties are well-maintained, occupied, and operating efficiently. The position will oversee both long-term rental management and hospitality property operations, ensuring high service standards and strong financial performance.
The ideal candidate will have strong organizational skills, experience managing long-term rental properties and hospitality accommodations, and the ability to manage a diverse property portfolio while maintaining excellent customer service. Candidate must hold a valid North Carolina real estate broker’s license.
Village Realty is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Village Realty makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Requirements
Property Management
- Oversee daily operations for a portfolio of long-term rental properties.
- Conduct property inspections, including move-in, move-out, and periodic inspections.
- Coordinate maintenance, repairs, and vendor services.
- Ensure properties comply with local regulations, licensing requirements, and company standards.
- Maintain accurate records related to leases, inspections, maintenance, and compliance.
Hospitality Property Operations (Inn, Motels & Bed & Breakfast)
- Oversee day-to-day operations of hospitality properties including inns, motels, and bed & breakfast establishments.
- Ensure high standards of guest service, cleanliness, and operational efficiency.
- Coordinate reservations management, guest communications, and front desk operations.
- Work with housekeeping and maintenance teams to ensure guest rooms and common areas meet company standards.
- Manage guest check-in/check-out processes and resolve guest service issues.
- Monitor occupancy levels and work with marketing teams to support bookings and revenue performance.
- Ensure hospitality properties comply with applicable health, safety, and local lodging regulations.
- Coordinate operational procedures including staffing, scheduling, and service delivery for hospitality locations.
Tenant Relations
- Market and advertise rental properties to prospective tenants.
- Process rental applications, background checks, and lease agreements.
- Serve as the primary contact for tenant communication and issue resolution.
- Manage lease renewals and enforce lease terms.
Owner Relations
- Communicate regularly with property owners regarding property performance, occupancy, and maintenance needs.
- Provide recommendations for property improvements, upgrades, or repairs.
- Ensure owners receive timely updates and performance reports regarding their investment properties.
Financial Management
- Monitor rent collections and follow up on delinquent accounts.
- Oversee revenue performance for hospitality properties including room rates and occupancy.
- Assist with budgeting and expense tracking for managed properties.
- Review maintenance invoices and ensure cost-effective vendor management.
- Monitor operational expenses and recommend cost efficiencies when possible.
Qualifications
- Previous long-term property management and hospitality management experience required.
- North Carolina real estate broker’s license required.
- Strong communication and customer service skills.
- Excellent organization and time-management abilities.
- Ability to manage multiple properties and priorities.
- Familiarity with property management and hospitality reservation software preferred.
- Valid driver’s license and reliable transportation.
Skills & Competencies
- Problem-solving and conflict resolution
- Attention to detail
- Vendor and contractor coordination
- Customer service excellence
- Time management and multitasking
- Knowledge of leasing, hospitality operations, and property management practices
Physical Requirements
- Mobility: Ability to walk properties regularly
- Standing & walking: Often for extended periods during inspections or showings
- Stair climbing: Especially in buildings without elevators
- Driving: Traveling between properties, vendors, or meetings
- Lifting/carrying: Lift and carry up to 30lbs
- Opening/closing units: Doors, windows, gates, etc.
- Basic hands-on tasks: Changing light bulbs, checking appliances, minor troubleshooting
Summary
Village Realty is a local property management, vacation rental and real estate sales firm managing over 900 exceptional Outer Banks rental properties, spanning from Corolla to Nags Head, as well as Manteo and Hatteras Island. Our mission is to create memorable and consistent experiences for our clients and customers and provide a rewarding environment for our employees.