Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.
What’s unique about this role?
LHAP / Lighthouse India is currently seeking an Associate ServiceNow Engineer to support the development, maintenance, and administration of the ServiceNow platform. To be successful in this role, the candidate should be reliable, eager to learn, technically inclined, and capable of supporting day-to-day platform operations under guidance from senior team members. This role is ideal for candidates who are building their expertise in ServiceNow development, ITSM workflows, scripting, and platform support.
What will this person do?
- Support the configuration and maintenance of ServiceNow modules and workflows
- Assist in developing and updating forms, business rules, UI policies, and workflows
- Support incident, problem, and service request management processes
- Assist in troubleshooting ServiceNow-related issues and support tickets
- Work with senior engineers on enhancement and defect fixes
- Support integrations with external systems under guidance
- Maintain ticketing records and update technical documentation
- Create and update SOPs, runbooks, and knowledge articles
- Support platform upgrade testing and validation activities
- Assist in L1/L2 support activities for ServiceNow issues
- Identify recurring issues and escalate to senior team members
- Collaborate with internal IT teams for issue resolution
- Ensure compliance with platform governance and security standards
- Other duties as assigned
- Work closely with senior developers and architects
- Participate in team discussions and technical reviews
- Collaborate with stakeholders for issue understanding and resolution
- Support continuous improvement initiatives
Bring your passion and together we will shine. It would also be great if you had the following:
- Bachelor’s degree in Computer Science, Engineering, IT, or equivalent experience
- 1-3 years of experience in ServiceNow development, support, or administration
- Basic understanding of ServiceNow workflows and ITSM processes
- Exposure to scripting and configuration in ServiceNow
- Strong willingness to learn and grow in a fast-paced environment
- Good problem-solving and communication skills
- ServiceNow CSA (Certified System Administrator) – preferred
- Exposure to Service Portal
- Knowledge of cloud platforms such as Azure/AWS/GCP – good to have
- Basic understanding of APIs and integrations
- Basic understanding of ServiceNow ITSM modules, including:
- Incident
- Problem
- Change
- Request
- Knowledge
- Understanding of ServiceNow workflows and ticket lifecycle
- Exposure to ServiceNow configuration and administration
- Basic knowledge of JavaScript/Glide scripting
- Familiarity with APIs and integration concepts
- Understanding of IT support processes and service operations
- Good troubleshooting and analytical skills
- Good communication and collaboration skills
- Willingness to learn new modules and technologies
Work Environment and Physical Demands
- Duties are performed in a typical office environment while at a desk or computer table.
- Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
- Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!
As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.
This role will be eligible to participate in an annual bonus or incentive program.
As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best—shine.
This position will work for and be employed by Lighthouse's India subsidiary, which is an independent company located in India.