WHAT YOU'LL DO
Communicate directly with customers to provide updates on order status, resolve punch list issues, and schedule deliveries or installations.
Take charge of initiating and overseeing deliveries and installations, ensuring efficient order management for all projects, including large-scale ones.
Serve as a knowledgeable resource, answering customer inquiries and providing clarification on any order-related concerns.
Skillfully complete order placement, considering factors such as phasing, delivery dates, and designated ship-to locations, following instructions from project managers, account managers, or installation managers.
Assist in determining fees, discounts, and generating quotes for customers, contributing to the smooth sales process.
Thoroughly check order acknowledgments against original orders, promptly resolving any discrepancies with the factory, and promptly sending acknowledgments to customers while confirming ship dates.
Enter orders specifically for punch list or warranty work and proactively follow up to ensure all punch list items are addressed in a timely manner.
Generate work orders and coordinate with the installation team to facilitate the final delivery and installation process.
Maintain meticulous and accurate records, including sign-offs, approvals, and key decision records, ensuring comprehensive documentation.
Verify project completion and diligently ensure timely and accurate invoicing for all completed work.
Embrace additional duties and responsibilities as assigned, contributing to the overall success of the team and organization

WHAT WE'RE LOOKING FOR
Associate or Bachelor’s degree from an accredited college or university
3+ years of experience in sales support, customer service, and data entry
Experience in the furniture or construction industry is preferred but not required
Strong proficiency in Microsoft Office Suite and the ability to quickly learn new applications is required
Professional demeanor and approach; collaborative attitude is essential
Excellent written and verbal communication skills
Must complete tasks in a timely and accurate manner

WHY WORK AT HB? 
Competitive medical, dental, and vision packages
Wellness Program and perks. 
Employer Paid Life Insurance
Paid time off
Company-paid holidays each year
401(k) plus company performance-based match program
Short-term and long-term disability

Location: Reno, Nevada
Schedule: Mon-Fri, 8-5
Position type: Full-time, Hourly pay
Hourly Rate Range: $26.44 to $31.25 per hour

Can't wait to see your application!