Description:
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary:
Compensation: RMB 200/day (monthly payout)Working Arrangement: 4–5 days per week | Internship duration: 4–6 months
Intern – Customer Success (CSM Support)
Job Summary
Support the Customer Success Management (CSM) team with daily operational tasks, client data management, and internal coordination. This role provides exposure to customer operations and cross-functional processes in a fast-paced environment.
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What you will do
• Support CSM daily operational tasks and client account maintenance
• Update and maintain customer data in CRM systems
• Assist with reporting, tracking sheets, and basic documentation
• Support internal coordination with cross-functional teams
• Help improve processes based on daily operational feedback
• Support ad-hoc operational tasks (file handling, scheduling, follow-ups)
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Requirements
• Bachelor’s degree (Business / Communications preferred)
• Mandarin native with good English communication skills
• Strong attention to detail and organization skills
• Comfortable with data and operational work
• Fast learner, proactive, and able to work in a fast-paced environment
• Internship or admin/support experience is a plus
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Location
Hybrid role based in Shenzhen office.
Location:
This role follows a hybrid work model, with regular in-office presence required at our Shenzhen office.
What We Offer:
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role.
The pay rate for this role is: RMB 200/day (monthly payout).
Commitment to our Employees:
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.