Membership Coordinator

Continuum Club   ·   Full-Time   ·   On-Site   ·   $68,000 – $75,000 annually, based on experience

ABOUT THE ROLE

The Membership Coordinator is the operational backbone of the membership function at Continuum Club — ensuring precision and consistency across the full membership lifecycle, from first inquiry through onboarding, retention, and renewal. This role enables both acquisition and member experience to perform at a high level through disciplined execution, strong communication, and genuine attention to detail.

The Coordinator works in close support of the Chief Membership Officer, Member Experience Manager, and serves as a key operational partner to the concierge team. They are also a responsive, human point of contact for member needs — ensuring that no inquiry goes unanswered and that every interaction reflects the warmth and care that defines the Continuum Club community.

REPORTS TO

Chief Membership Officer

DAY-TO-DAY SCOPE

• Manage the membership inbox and pipeline communications; ensure timely, professional responses to all inbound inquiries and execute follow-up cadences so no prospect or member falls through the cracks
• Schedule calls, tours, and follow-ups; prepare prospect briefs in advance and deliver recap notes and next steps afterward
• Maintain CRM integrity across all records, notes, and pipeline stages; process membership agreements, including sending, tracking, and filing executed contracts
• Support member onboarding logistics — communications, access provisioning, and scheduling — and assist in the execution of key member moments, events, and renewal touch-points
• Maintain detailed member and prospect profiles; work with the floor team to ensure preferences are captured and consistently reflected in the in-club experience
• Proactively flag stalled leads, at-risk members, and communication gaps; surface trends and inconsistencies across pipeline and member activity
• Ensure clear handoffs and communication across acquisition, experience, concierge, and floor teams

This is a team environment. Leadership will identify and reassign priorities as needs evolve — the Coordinator may be called upon to support a range of

on-site projects and initiatives beyond the scope outlined above.

WHAT WE’RE LOOKING FOR

• 1–3 years of experience in hospitality, member services, front-of-house, or a similarly guest-facing role
• Natural warmth with people — you remember names and follow up without being asked
• Strong written communication that feels professional without being stiff; highly organized and reliable
• Comfortable with CRM or similar tools and quick to learn new systems
• An appreciation for community and why belonging matters; experience in fitness, wellness, or lifestyle environments is a plus, but a genuine service mindset matters more

COMPENSATION & BENEFITS

• Base salary: $68,000 – $75,000, based on experience
• Comprehensive Health Coverage: Medical, Dental, and Vision insurance, plus a Health Savings Account (HSA) option.
• 401(k) plan
• Pre-tax commuter benefits
• Gym membership/fitness class reimbursement
• Monthly cell phone stipend