It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

SMI MGMT

We are pioneers in government payment solutions, dedicated to developing cutting-edge systems and managing complex human services operations. With over 53 years of experience as a family-owned business, we have grown to a team of over 600 employees nationwide. Our mission is to “Go the Extra Mile with a Passion to Serve,” and we are committed to supporting some of the most in-need families and individuals across the United States.

Joining SMI means becoming part of a family that values teamwork, dedication, and empowerment. We foster a culture that emphasizes work-life balance and offers an optimal environment for career growth and achievement. Our employees are technical, creative, innovative, and customer-focused, always ready to go the extra mile.

If you are looking for a meaningful and fulfilling career where you can make a real difference, SMI is the place for you. We offer competitive compensation and benefits, and we depend on the expertise of our team to develop and support the best systems and product lines in the industry. Come join us at SMI, where we are truly a family, serving families.

Operations Specialist/Mailroom Scanner

This position is responsible for assisting the Production Operations Manager and other CDDS Management in a variety of tasks within the CSSD Operation, including: mail opening, document extraction and imaging, processing child support payments in the CSSD applications and ACTS all in accordance with Standard Operating Procedures.  Additionally, this position is responsible for the coordination and completion of assigned tasks for special CSSD projects.

Other duties may be assigned.

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Key Functions & Basic Duties:       

Open, extract and image mail in accordance with Standard Operating Procedures.

Process child support payments in the SDU system in accordance with Standard Operating Procedures.

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Additional Duties:   

Knowledge of:  policies and procedures involved in SDU payment processing; Child Support Enforcement policies related to payment processing; thorough working knowledge of the SMI system; modern office practices, procedures and equipment; and interpersonal skills using tact, patience and courtesy.

Ability to:  collect, research and analyze data; work independently with little direction; work as a team member when required; meet stringent schedules and time lines; work successfully in a fast-paced environment; and work flexible schedules and overtime hours as necessary.

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Education and/or Experience:       

High School diploma or equivalent.

At least one year prior experience in the areas of data entry, child support or other related fields OR equivalent combination of education and experience that provides the knowledge, skills and abilities needed to perform the duties as assigned.  Preference will be given to those individuals that are experienced in SMI CSSD applications.

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Language Skills:       

(Usually fluent in written and spoken English; list others if required)

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Computer Skills Necessary:           

Must be proficient in data entry skills including keyboard, mouse and 10-key pad

Basic knowledge of Microsoft Windows.

SCHEDULE: Mon-Sat 6am Start time, leave time varies

We are a Drug-Free Workplace. We are an Equal Opportunity Employer.