Description
INTERESTED IN APPLYING? Please apply though our site at https://secure.entertimeonline.com/ta/MiniPharm.careers?ApplyToJob=469911873
PURPOSE:
Provide patient care services through exceptional customer service and support, answer patient’s calls with questions or concerns that may cover other departments, pharmacy services, and any other matters that require information and updates with effective communication skills; all following the HIPAA privacy standards. Communicate with the patient or internal department members and leadership in effort to verify and/or clarify the situation on hand and quickly respond to the customer. May be required to handle simultaneous tasks while keeping hold calls to a minimum.
We offer a stimulating workplace with varying work tasks, highly knowledgeable colleagues and opportunities to influence. As part of our team you get the opportunity to exercise your talent and contribute in building Mini Pharmacy’s regional and national market presence, as well as improving the quality of life to those affected by diabetes.
ESSENTIAL DUTIES:
- Answer and resolve a high volume of customer calls in a fast-paced environment
- Determine prescription processing requirements and obtain necessary documentation and/or verification to provide service
- Effectively resolve customer/patient issues professionally while providing excellent customer service and support
- Coordinate with other departments to meet business needs and operational deadlines
- Consult with management and pharmacists regarding prescription order clarification, problems or concerns
- Follow all HIPAA requirements, handling sensitive and confidential information
- Adhere to company policy and all state, federal and regulatory guidelines
- Other duties as assigned
Requirements
EXPERIENCE REQUIREMENTS:
- Minimum of 2 years of relevant work experience, preferably in healthcare or pharmacy
- Bilingual in Spanish, Mandarin, Cantonese, Korean, or Vietnamese, a plus
- Excellent oral and written communication, and interpersonal skills
- Strong telephone skills and handling customer complaints
- Ability to type 40+ WPM with minimal errors
- Must be able to read, write, speak, and understand the English language
- Professional and disciplined work habits (time & attendance, following company policies, strong work ethics, etc.)
- Ability to perform basic mathematical calculations
- Ability to work independently with minimal guidance
- Ability to work collaboratively in a team
- Ability to act with urgency, ownership and follow-through
- Strong prioritizing, multi-tasking, time management and organization skills
- Competency using office equipment and operating technology systems
EDUCATION & LICENSE REQUIREMENTS:
- High school graduate/or equivalent
PHYSICAL DEMANDS(All requirements are subject to possible modification to reasonably accommodate individuals with a disability)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to sit, stand, stoop, bend and walk intermittently during the day. May be necessary to work extended hours as needed. The employee is occasionally required to climb, balance, stoop, kneel, crouch, crawl; talk or hear; taste or smell; use hands to finger, handle, or feel; and reach with hands and arms. Finger dexterity to operate office equipment is required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Summary
Mini Pharmacy is an equal opportunity employer, dedicated to promoting a culturally diverse workforce. All qualified applicants will receive consideration for employment without regards to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
City of Los Angeles' Fair Chance Initiative: We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.