Description

POSITION TITLE: Team Lead – Shelter Based 

REPORTS TO: Director

FLSA CLASSIFICATION: Non-Exempt 

POSITIONS SUPERVISED: Behavioral Health Spec., Certified Peer Spec., Peer Support Spec.

POSITION OVERVIEW:

The Team Lead provides on-site leadership and oversight of daily operations within a shelter-based environment, ensuring a safe, structured, and supportive setting for residents and staff. This role supervises direct care and peer staff, supports service delivery, and ensures compliance with policies and documentation standards. The Team Lead utilizes a person-centered, trauma-informed, and harm reduction approach while promoting a positive team culture and high-quality resident experience.

ESSENTIAL FUNCTIONS:

Service Delivery

• Provide direct support to consumers, maintaining oversight of operations, safety, and environment 
• Ensure consistent use of person-centered, trauma-informed, and recovery-oriented practices 
• Oversee daily shelter functions including intake/orientation, resident routines, activities, and meals
• Maintain a clean, safe, and structured environment, ensuring completion of facility checks, safety protocols, and resident expectations 

Care Coordination & Collaboration

• Collaborate with Integrated Care staff, Peers, BHS staff, and partners to ensure coordinated services 
• Serve as a primary point of contact for staff, residents, and stakeholders during assigned shifts 
• Facilitate team communication through shift hand-offs, team meetings, and regular updates 
• Support coordination of care, transitions, and discharge planning 

Monitoring Progress & Responding to Client Needs

• Monitor behavior, safety, and overall functioning within the shelter-based environment 
• Respond to and lead crisis intervention efforts, including de-escalation and incident management 
• Identify trends, concerns, or risks and communicate with leadership and care teams 
• Ensure appropriate incident reporting and follow-up 

Client Engagement & Support

• Model and reinforce person-centered, respectful interactions with residents 
• Support staff in building positive relationships and engaging residents in services and routines 
• Promote a welcoming, structured environment that supports dignity, stability, and engagement 
• Address resident concerns, conflicts, and feedback in a professional and timely manner 

Documentation & Compliance

• Ensure accurate, timely documentation and compliance with agency and regulatory standards 
• Monitor staff documentation, productivity, and billing requirements, providing coaching as needed 
• Maintain required logs, reports, schedules, and communication records 
• Ensure completion of training and adherence to all policies, procedures, and safety standards
• Address and escalate staff concerns to Director; foster a positive and accountable team culture

ORGANIZATION STANDARDS:

Professionalism and Communication  

Demonstrates clear, respectful, and professional communication in both verbal and written interactions, with a focus on collaboration and solution-oriented dialogue. Shares information responsibly and addresses concerns constructively while maintaining a positive, professional demeanor—even in challenging situations.

Time & Priority Management     

Effectively manages workload by prioritizing tasks, planning proactively, and addressing challenges to meet deadlines and responsibilities. Maintains a solution-focused approach and professional composure while balancing competing priorities.

Reliability & Accountability & Ownership    

Demonstrates dependability by consistently meeting commitments, deadlines, and responsibilities while taking ownership of work and outcomes. Acts with integrity, follows through on obligations, and addresses mistakes proactively to support a culture of accountability and trust.

Adaptability and Change Agility     

Demonstrates adaptability by embracing new processes, priorities, and organizational changes with resilience and a willingness to learn. Adjusts work approaches as needed and supports others through change with a constructive, solution-focused mindset.

Organizational Alignment and Mission Focus  

Demonstrates behaviors aligned with the organization’s mission, values, and professional standards while supporting goals and initiatives through actions and attitude. Consistently follows policies and ethical guidelines, maintains confidentiality, and contributes to a culture of professionalism, respect, and service.

POSITION REQUIREMENTS:

• Bachelor’s degree in human services or related field OR equivalent experience required 
• Experience in behavioral health, shelter-based services, or residential settings required 
• Prior supervisory or leadership experience preferred 
• Strong communication, problem-solving, and decision-making skills 
• Ability to manage crisis situations and lead teams effectively 

Driver Level: Level 1, valid driver's license, reliable transportation, insurance and clean MVR required

Position Flexibility: This position is primarily onsite, with limited, pre-approved remote work permitted. Remote work arrangements must be formally documented in writing, maintained in the employee’s file, approved by HR, and any changes or exceptions must be communicated to HR.

PHYSICAL REQUIREMENTS:

• Driving for community-based services 
• Sitting for extended periods of time.
• Lifting/carrying up to thirty (30) pounds, climb, bending, stooping, balancing 

All the above duties and responsibilities are considered essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as a detailed statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisors, subject to reasonable accommodation.

EEO race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors.