Description

Essential Functions

• Establishes and maintains a collaborative and positive partnership with our Orthodontists and Pediatric Dentists to align on actions to consistently deliver best care practices. 

• Develops doctor autonomy within the goals and expectations of the Partnership. 

• Builds and coaches highly effective and cohesive teams 

• In collaboration with Office Managers and Directors, produces systems which consistently exceed patient, employee, and customer experience goals based on eliminating roadblocks, coaching, and embracing accountability measures in all areas of FID which contribute to orthodontic successes. 

• Responsible for personnel management including, but not limited to, proper staffing levels, orthodontic onboarding/training oversight, annual reviews, growth initiatives, UKG management, corrective action, documentation, risk-management coaching, accountability measures, open discussions with teams to further push our goals forward in a unified, empowering culture. 

• Conducts end-of-month reporting and interpretation for Partnership

• Handles escalated calls/reviews in a manner which reflects our core values and strengthens trust with our patients/parents. 

• Responsible for the development and maintenance of the department policy and procedure manual and ensure that policies and protocols are adhered to.

• Generates, analyzes, and monitors various financial and quality reports, and reviews findings with the Orthodontist and clinic management on a regular basis.

• Works with Accounts Receivable Manager to oversee billing, collection, reporting, and account reconciliation activities for the department according to specified deadlines.

• Participates in Leadership Team, Staff, and Doctor meetings as needed.

• Oversees special projects for the department or clinic as needed.  Provides demographic insight for existing and potential future office locations.

• Other duties as assigned.

Requirements

Minimum Requirements

• High School Diploma

• Minimum of two years of orthodontic office management preferred

• Experience as an Orthodontic Assistant beneficial

• Ability to establish effective working relationships with patients, parents, co-workers and doctors

• Strong customer service skills and commitment to patient/parent satisfaction

• Knowledge and/or experience with private insurance and Medical Assistance desired

• Excellent organizational skills

• Basic computer and data entry skills 

• Ability to read, analyze, and interpret financial reports and quality indicators

• Requires proficiency with Microsoft Word and Excel.  Experience with Dolphin, Ortho Track or similar software strongly desired

• Requires local travel to other First Impressions offices

• Must be able to promote teamwork and communication between coworkers

• Ability to maintain patient and employee confidentiality

Summary

Position Summary

The Orthodontic Team Manager achieves patient and organizational goals by effectively directing the orthodontic line of business teams, ensuring execution of processes in both the administrative and clinical areas as well as assisting with human resource functions within dual-specialty, multi-location practice.  In collaboration with the Operations Director, the Orthodontic Team Manager unites teams within the company to form a cohesive culture conducive of a thriving practice. 

Allow us to first introduce ourselves:

First Impressions Pediatric Dentistry & Orthodontics is the largest privately owned dental practice in Wisconsin; with 11 locations serving pediatric dental and orthodontic patients of varying ages, conditions and specialized needs. We’re not shy to say that our teams get to work with the very best families around; those who seek the best care for their kids, and who appreciate the difference a specialized care approach can make.

We’re also ones to brag about the teams and co-workers we hire. We operate seamlessly across multiple locations and like to travel across locations to meet the interests and needs of our teams. This multi-office workweek approach offers great diversification (places and people) in your schedule, along with the privilege to serve multiple communities and their patients.

And we believe in a strong work-life balance because we want you to fully enjoy- and be present- in both aspects of your day. We come to work recharged with full hearts, so that we can give exemplary care to each and every patient we see. Not to mention, our staff enjoys clocking out at 1:00pm every Friday afternoon to start their weekend.

Beside competitive market pay, we emphasize the importance of offering our employees full benefit packages including medical, dental and vision insurances, 401k employee-match investments, HSA, accommodations for maternity leave and office support for new mothers, paid holidays and accumulating PTO to use at your discretion.

If this all sounds great to you, please send us your resume and/or personal statement letter - and let’s carry this conversation forward! When we meet, we’ll be sure to go through essential job functions (aka: what you can expect in your day-to-day schedule), discuss your and our schedule needs, and answer any questions you may have for us. Until then, feel free to check us out at fidkids.com or on social @FIDSmiles. We look forward to meeting you, and thank you for considering First Impressions!