Ecommerce Operations Sr. Manager

Position
Summary:

The Ecommerce Operations
Sr. Manager will manage the day-to-day business operations for AltardState.com
and ABeautifulSoul.com web sites. The Sr. Manager is responsible for leading
and coordinating the development of the web site’s functionality, experience,
operations and general layout. This includes customer experience,
functionality, vendor management and release management.

Primary
Duties and responsibilities:

• Manage expansion of
  web site functions and release schedules.
• Utilize site analytics
  to understand overall health of the site and lead changes as appropriate to
  meet site KPIs.
• Assist with site
  Marketing updates.
• Work closely with
  internal and external parties for best in class site operations and experience.
• Manage external agency
  to ensure they are delivering on time, on budget and meeting/exceeding
  deliverable quality.
• Develop, document and
  implement new processes to improve efficiency of site management, including bug
  management and UAT.
• Lead translating
  business and brand needs to partners for solution development.
• Maintain a consistent
  look and feel throughout all web properties.
• Uncover opportunities
  to improve margin through efficiencies in operating model
• Recommend appropriate
  organizational, budgetary and resource changes as needed.
• Lead mobile and desktop
  optimization and guest experience.
• Keep current with
  emerging web technologies and site experiences thorough relevant benchmarking,
  blogs and events.
• Work closely with Guest
  Service and Fulfillment teams to ensure frictionless post purchase experience
  for the guest.
• Ensure execution of
  promotions and markdowns in partnership with merchandising team.
• Partner with IT and
  external vendors to ensure strong site performance and uptime
• Budget management

Knowledge
and Skills:

• The ability to lead
  multiple projects, work with many constituencies and manage development of new,
  relevant technology when required.
• Strong interpersonal
  skills with the ability to establish credibility quickly and maintain excellent
  relationships.
• Strong organizational,
  communication, strategic and problem-solving skills
• In depth knowledge of
  web platforms and technology
• Ability to identify
  issues and effectively communicate needs.
• An affinity for the
  guest and a desire to provide the best experience for her.
• Proactive and highly
  motivated team player
• Strong work ethic,
  positive attitude, and leadership qualities with the ability to handle multiple
  tasks and set priorities
• Ability to work in a
  fast-paced environment

Minimum
Requirements:

• Bachelor’s degree in business
• 6-8 years of retail ecommerce experience
• Understand of web production processes
• Demonstrated ability to effectively lead and implement
  projects
• Knowledge of site branding, content and merchandising
  tactics
• Experience in managing a team

• Experience with Magento or Salesforce platform
  (preferred)
• Proven track record of leading new site launches and
  optimizations
• Excellent analytical and problem-solving skills and
  proven ability to achieve KPIs
• Knowledge of standard project management methodologies
  (PMP certification preferred)
• Excellent attention to detail