Delaware North Parks and Resorts is hiring a Technology Operations Specialist to join our team at Niagara Falls State Park in Niagara Falls, New York. As a Technology Operations Specialist, you will analyze and support computer operations by controlling production applications, monitoring system resources and response time, and providing first-line support for operational problems.
This position will provide on-site support for Niagara Falls, The Westin, and The Gideon Putnam. You will spend certain days at Niagara Falls and certain days at HQ/Westin every week.
Additional Details
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
Unit Description
Delaware North is the food and beverage, and retail provider at Niagara Falls State Park since dating back to 1995. Our operations include the Top of the Falls restaurant, which offers diners a spectacular view of the natural wonder.
Responsibilities
- Maintain procedural and organizational documentation, creating, responding to, and updating help desk tickets and system access requests in ServiceNow. Utilizing IT tools such as Confluence and ServiceNow for team collaboration and change management.
- Provide IT Support for the following systems:
- Retail POS system hardware and software; icros, XPR, Net Suite
- Property Manager System support, including interfaces, Citrix, and AWS Servers;
- Food & Beverage POS system hardware and software, including mobile & kiosk ordering solutions;
- Support Windows 10, iOS devices, and on-site hosted solutions;
- Back-of-house workstations and office computers running various desktop and Citrix applications;
- Analog and IP/VOIP phones;
- Network troubleshooting;
- Wireless Internet, including Satellite, Cradle Points, T1s, and Fiber;
- Microsoft’s Active Directory;
- Cloud-based email and file storage, such as Office 365 and OneDrive;
- Miscellaneous hardware and applications from vendors such as Onity keycard system, HotSOS desktop client, and mobile devices, etc.
Qualifications
- Associate or bachelor’s degree or equivalent from an accredited college or university in Information Management, Computer Science, Computer Systems Engineering, Business Administration, or a related field.
- A minimum of 1-3 years of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems, including cloud architectures, server technologies, and communication technologies, LANs, WANs, telephone, voice, video, and data communication systems.
- Any Certification from the following associations, but not limited to Cisco, CompTIA, ITSM, Microsoft, or PMI.
- Must be able to lift and carry up to 60 pounds of equipment and or cartons.