Description

Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community!

At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.

WHAT YOU'LL DO:

Patient Service Center Representative serves as the initial point of contact for Elica Health Centers (EHC) patients, partners and vendors. As part of the Patient Service Center, your primary role is to provide excellent customer service to patients assisting them with scheduling appointments, updating patient demographics and insurance information, verifying health plan eligibility, and taking messages to deliver to appropriate internal staff.

BENEFITS:

• Retirement Savings Made Easy: Enjoy a 403(b) retirement plan with up to 4% employer matching and 100% immediate vesting—start building your future from day one!
• Comprehensive Healthcare Options: Choose from two Anthem Blue Cross PPO plans for medical, plus dental and vision coverage for you and your family.
• Employer-Funded HRA: Our Health Reimbursement Arrangement helps cover out-of-pocket medical costs, giving you peace of mind.
• Flexible Spending Accounts: Take advantage of two FSA options: Health Care FSA and Dependent Care FSA, tailored to suit your needs.
• Security for the Unexpected: We provide company-paid basic Life and AD&D Insurance, with options to enhance coverage.
• Enhanced Protection: Explore additional benefits like Hospital Indemnity, Critical Illness, and Accident Insurance, plus ID Theft Protection and Pet Insurance.
• Time to Recharge: Enjoy accrued paid time off, paid holidays, and Employee Assistance Plan (EAP) access, which includes counseling, financial, and legal services, along with a vast library of online resources.
• Invest in Yourself: Benefit from our Tuition Reimbursement Program for ongoing education and growth, plus CME/CEU and license reimbursements for eligible roles.

This is more than just a benefits package—it’s a commitment to your health, well-being, and professional success! Learn More About Elica Health Centers:

To explore our mission, values, and the communities we serve, visit our website: Elica Health Center's Website 

Requirements

WHAT ARE WE LOOKING FOR?

The successful candidate will be willing and able to:

• Bilingual Russian is highly preferred.
• Handling outbound and inbound calls from patients, other medical offices, patient family members and hospitals.
• Registering new patients.
• Scheduling patient appointments via inbound and outbound calling efforts.
• Working assign tasks in clinical inbox.
• Taking complete and accurate messages and delivering them to appropriate internal staff.
• Transferring patient calls with complex inquiries to appropriate staff.
• Documenting patient complaints.
• Other duties as assigned.

The successful candidate has:

• High school diploma or GED required.
• General education degree from an accredited institution preferred.
• Experience with Electronic Health Records (EHR) software, preferably EPIC.
• Experience working in a call center environment.
• Healthcare terminology knowledge.
• Knowledge and experience working in a clinic front office setting with customer service including dealing with the public.
• Understanding of health insurance including Medicare and Medi-cal.
• Excellent computer skills, preferably with Windows.

Additional Requirements:

• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
• If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status* prior to their scheduled start date. Please be advised that this position is subject to criminal background investigation and drug screen.

Physical Requirements and Work Environment:

The work environment is characteristic of normal office conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or lift. The employee is occasionally required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Elica Health Centers is a healthcare facility that adheres to the mandates issued by the California Department of Public Health including the recent orders regarding the COVID-19 vaccine. Medical and religious exemptions will be considered.

Compensation Dependent Upon Experience
Starting at $25.00