Job Description:
ROLE OVERVIEW/SUMMARY:
We are looking for a Clinical Success Specialist to join our team. You will help support the rapid growth of the Spark and Digital Orthodontic business unit of Envista. This role will be a first point of contact for new Spark customers, ensuring successful onboarding and utilization through collaboration with internal partners.
PRIMARY DUTIES AND RESPONSIBILITIES:
Responsible for successful clinical onboarding of new customers
Education for the doctors on our internal systems, processes and protocols for Spark case design
Responsible for clinical communication with the doctors on initial set of treatments during onboarding, with a focus on understanding their treatment preferences to ensure successful case design
Responsible for facilitating case revisions for our new Spark users during their onboarding period
Primary point of contact for initial clinical support for new customers
Responsible for coordination of the main metrics for the doctors
Tracking and monitoring case revisions, refinements, case scores and comments
Proactive communication with internal and external stakeholders
Ensuring successful adoption and utilization of Spark in the customer’s practice during the onboarding period
Responsible for creating training materials for assigned designers and providing tools for them to understand the new customer's design preferences and workflow fully
Job Requirements:
Requirements:
- Degree in Dentistry, Dental Surgery, or Dental Medicine or Equivalent
- 3+ years experience as orthodontist or dentist
- Strong customer service mindset
- Able to work in cross-functional, matrixed environment
- Full Bilingual English/Spanish with strong effective oral and written communication skills with the ability to influence across the organization
- Ability to travel 10% of the time, including internationally
Preferred Qualifications:
- Certified Orthodontist
- Experience in treating patients with clear aligners systems
- Experience in customer service and sales
- Excellent Microsoft office skills especially in Outlook
Operating Company:
OrmcoOrmco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.