The ideal candidate possesses depth of technical knowledge that serves as the foundation for leading client initiatives and delivering program engagement responsibilities. 

• Build and maintain strong relationships with all direct and indirect stakeholders 
• Advocate for client service excellence 
• Design and own task board for all direct and indirect related workstreams 
• Develop program charter with defined program requirements and objectives 
• Establish program governance and communication plans 
• Develop project plan(s) and master integrated program plan 
• Manage cross-organizational alignment and collaboration 
• Successfully deliver project workstream and program objectives 

The Senior Program Manager will have a passion for technology advisory, excel in navigating complex client environments, have a strong desire to deliver client objectives with best-in-class service, and thrive in a dynamic, fast-paced environment. 

Key Responsibilities 

• Provide functional leadership and management oversight to strategic client program initiatives  
• Work with internal team(s) and client to define tasks, responsibilities, and resource alignment 
• Create, maintain, and facilitate project plans and schedules with clearly defined tasks, milestones, and target completion dates – leveraging Windval (or client) project management tools 
• Align project plans in master integrated plan structure for management of multiple workstreams utilizing agile, waterfall, or hybrid project management methodologies 
• Provide functional status report-outs to leadership and project teams 
• Capture key information and decisions for organized reporting, tracking, and documentation presentation 
• Develop program management runbook including vendor management, lifecycle, end-to-end process flows, organizational assessment, etc. 
• Coordinate across client organizations at all levels of leadership to schedule sessions for discovery, planning, status, delivery, etc. 
• Coordinate and guide key technical solution and design decisions with all teams.   
• Understand work tasks and skills alignment of engagement team members 
• Interface with teams on potential collisions and blockers as identified and recommend solutions and maintain ownership 
• Provide overall leadership, guidance, and mentorship to client teams through program delivery work 
• Continuous integration and coordination among multiple workstreams and maintain alignment with other related and dependent programs. 

Qualifications 

• 5-10 years experience in leading infrastructure and application projects / programs with a minimum of $10MM budget 
• Bachelors or Masters degree in Project Management, Informational Systems or Computer Science (or advanced technical degree) or Business Administration or relevant experience. 
• Project Management Professional (PMP) Certification preferred 
• CSM or SAFe certification preferred 
• Data center migration, network transformation, data backup and recovery or AI implementation experience highly desired 
• Core focus in application project/program management with a background in infrastructure, platform technology, and/or technology management 
• Passionate about client engagement and creating demonstrable value for Windval clients 
• Excellent verbal and written communication skills; strong interpersonal skills 
• Excellent collaboration and skilled at leading teams through complex engagements 
• Organized and methodical; strong prioritization and multi-tasking skills 
• Operates with a propensity for thoughtful action and high output 
• Experienced in building relationships with IT executives and decision-makers 
• Self-starter and self-directed ability within a fast-paced working environment