Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

 

Job Description:

This job is responsible for consulting on corporate business continuity topics with clients. Key responsibilities include recommending and implementing solutions that protect the bank's assets and participating or leading business continuity initiatives and ongoing process activities (i.e., scenario analysis, plan development, testing, event management, and progress reporting/measurement). Job expectations include providing subject matter consulting support in audit and regulatory matters as needed.

Team Specific Job Description:

This job is responsible for supporting the Enterprise Services Framework and Taxonomy (ESFT) program.  This role supports process optimization for the Service Enabler Mapping (SEM) process, which is an enterprise-wide program designed to understand and document inter-dependencies across the firm, in support of resolution planning and other key initiatives.

Responsibilities:

• Conducts current-state risk-based assessments to develop business continuity management strategies and monitors the effectiveness following the implementation of the plan
• Evaluates the performance of plans, processes, and programs at assigned organizational level, while assessing progress towards identified objectives
• Implements, monitors, and modifies procedures for the effective response to incidents and the continuance of critical business services, based on testing and exercises of plans or actual events
• Supports testing of business continuity plans to assess readiness, identify deficiencies, and promote enhancements
• Identifies, validates, and escalates gaps in business continuity readiness to senior management and second line partners
• Must be able to ingest information quickly and manage multiple processes simultaneously.
• Understands how to manipulate and interpret large amounts of data to provide in-depth reporting and analytics to support audit and regulatory inquiries, and drive data-driven process improvements and control enhancements.
• Develop and maintain strong internal and external partnerships.
• Develop and refine business processes and standard/procedure requirements.

Required Qualifications:

• Minimum of 5 years of relevant work experience in analytics, reporting, business controls, and / or process improvement. 
• Highly organized with the ability to prioritize competing demands, including the ability to prioritize work and meet deadlines
• Recent reporting and analytics experience, including one or more of: 
  • SQL: intermediate-to-advanced-level (Joins/Union/Case/In/Group By/Append/Update)
  • Excel: expert/power-user (pivots, dynamic array/spill functions, Power Query, intermediate VBA)
  • Alteryx, Tableau, and SharePoint
  • Generative AI / Copilot
• Ability to be flexible in support of the maturing organization with an enterprise scope and mandate
• Effectively communicate to inform, influence, and resolve key issues in a timely manner with all levels of the organization
• Excellent team player committed to contributing to a positive team culture within a diverse workforce.

Desired Qualifications:

• Experience with the Operational Dependencies for Entities, Service and Enablers (ODESE) platform
• Familiarity with the Service Enabler Mapping Process and / or Enterprise Services Taxonomy
• Excellent written and verbal communication skills.

Skills:

• Active Listening
• Adaptability
• Attention to Detail
• Critical Thinking
• Data Collection and Entry
• Collaboration
• Continuous Improvement
• Issue Management
• Record Keeping
• Written Communications
• Business Continuity Management
• Data Management
• Data and Trend Analysis
• Policies, Procedures, and Guidelines Management
• Process Simplification
• Reporting and Analytics
• Excel: Expert / Power-user
• Alteryx and / or Tableau

Minimum Education Requirement:

• Bachelor’s Degree or equivalent work experience

Shift:

1st shift (United States of America)

Hours Per Week: 

40