About the Department
Promote the operations of the Bullhead Belle and any associated events. This position is responsible for providing excellent guest service while responsibly preparing, mixing, and serving alcoholic or non-alcoholic beverages to guests at the Bullhead Belle, Optimum, and Chaparral. Prepare and handle food orders directly from customers or Marketplace staff to ensure the needs of our guests are being met. Comply with all applicable sanitation, health, and personal hygiene standards and follow established food production programs and procedures, proper operation of a POS system, guest service, stocking, and preparing food and beverage products.
NOTE: Schedule may consist of early mornings, afternoons, evenings, weekends, and holidays.
*MINIMUM AGE REQUIREMENT IS 19 YEARS OF AGE OR OLDER
Position Duties
EDUCATION & EXPERIENCE:
High School Diploma or GED and two (2) years of related professional experience.
LICENSE & TRAINING:
- Valid State Driver’s License
- Food handler’s card as provided through Mohave County Public Health, Environmental Health Division, ANSI-accredited food handler certificate/card, or a current food handler card issued by a County within Arizona
- Bartender License or alcohol sell/server permit as provided through the Basic: Title 4 Alcohol Certification for Individuals On-premises certification as approved by the Arizona Department of Liquor Licenses and Control within 30 days of employment.
Minimum Qualifications
ESSENTIAL FUNCTIONS:
- Ensure high-quality products are fresh, ready, and available.
- Interact with guests, take orders, prepare, and serve food and beverages as required.
- Prepare food according to item specifications.
- Prepare alcoholic or non-alcoholic beverages according to item specifications and regulatory compliance.
- Assess guest needs and preferences and make recommendations based on knowledge of menu, product, and services provided.
- Understand and plan for the needs of future productions and mass productions based on trends, historical data, seasonality, and guest headcount.
- Mix ingredients to prepare cocktails.
- Utilizes proper procedures in serving alcoholic beverages (by checking identification of patrons prior to serving alcoholic beverages and verifying it meets legal drinking age and/or discontinuing service to intoxicated customers).
- Actively enforces compliance with all food and beverage regulations set by Mohave County Health Department and Arizona Department of Liquor and License Control, and other federal, state, and local regulations for proper food and beverage temperature, storage, handling, and serving alcoholic beverages.
- Ensure restaurant inventory and supplies have been replenished and restocked.
- Ensure inventory management guidelines are being followed by stocking and rotating inventory levels and making necessary adjustments.
- Perform the duties of a cashier, including but not limited to establishing transactions with guests, issuing receipts, processing returns, completing daily deposits, and/or other duties assigned.
- Ensures established cash handling procedures are followed. Accurately reconciles cash register sales with daily sales reports; prepares accounting reports for receipts and deposits as directed. Develops operational and financial data and creates reports for the Marketplace General Manager and the Marketplace Assistant General Manager.
- Maintain strong communications with the Marketplace General Manager and Marketplace Assistant General Manager, Leads, and co-workers.
- Ability to effectively communicate with groups or individuals.
- Display knowledge of safety rules and regulations as it relates to the Marketplace and enforce the same in a fair and consistent manner, and report unsafe activity and conditions.
- Provide a fast and friendly guest experience.
- Comply with and promote safe work practices.
- Maintain a clean, sanitized, guest-ready environment.
- Comply with all food and beverage regulations and Arizona Liquor Laws.
- Assist with the setup and teardown of tables, chairs, audiovisual equipment, and decorations for parties, events, meetings, and other scheduled activities.
- Monitor occupancy levels.
- Enforce rules and regulations as it pertains to the Marketplace.
- Follows procedures for proper opening and closing of Bullhead Belle.
- Represent the City of Bullhead City by always maintaining a positive, professional, and effective working relationship by providing exceptional customer service.
- Perform other duties as assigned.
KNOWLEDGE OF:
- Computer skills and knowledge of basic computer programs
- Proper care and use of equipment
- Simple recordkeeping
- Accurate cashiering and mathematical skills
ABILITY TO:
- To work cohesively with City employees, children, and adults (the general public)
- Keep appropriate records.
- Express ideas orally and in writing while promoting exceptional customer service.
- Have knowledge of various programs of Marketplace activities.
- Operate a golf cart or UTV on premises.
SKILL IN:
- Point of Sales (POS) operation and recordkeeping
- Appropriate and effective customer service
- Public Relations and Special Events
- Mathematical skills
Other Qualifications
PHYSICAL DEMANDS:
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to handle and feel objects, tools, or controls, and reach with hands and arms. The employee is frequently required to climb or balance; stoop, kneel, crouch, or crawl; walk, sit, and talk or hear. The employee may, at times, be required to stand in one area for long periods of time. The employee must have the agility to occasionally lift and/or move up to 40 pounds. Specific hearing abilities include the ability to hear sirens and whistles, hold conversations with others by telephone, in person, and over radio equipment.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee regularly works in a variety of weather conditions, including extremely hot weather with temperatures reaching 118-120 degrees duringthe summer months. The noise level in the work environment is usually moderate to loud when outdoors at events.