About the role:
As a Second-Shift Customer Service Coordinator for TQL, you’ll be the critical link between our sales teams and transportation partners. In this fast-paced, entry-level role, you’ll ensure shipments stay on track by handling inbound and outbound calls and emails, tracking shipments, and resolving issues as they arise. Your work keeps freight moving and relationships strong.
Customer service is the foundation of TQL’s success. In a business where speed, accuracy, and reliability matter most, our team sets the standard by delivering proactive communication, real-time problem-solving, and exceptional support. Every interaction is an opportunity to strengthen trust and reinforce TQL’s commitment to being the industry leader in service excellence.
Who we’re looking for:
You have a passion for delivering excellent customer service
You enjoy solving problems
You maintain a calm, professional demeanor under pressure
You communicate clearly and work well within a team
You’re organized, with a high attention to detail
You have a strong work ethic with a history of reliability
You’re professionally driven, and career motivated
You are comfortable working in a fast-paced office environment
What you’ll be doing:
Manage a high volume of inbound and outbound phone calls and emails, ensuring shipments are on schedule
Help resolve shipping issues with a high sense of urgency and professionalism
Document and manage all tasks in our internal systems
Provide updates and communicate directly with the internal sales and support teams
What’s in it for you:
$20.00 per hour compensation with shift differential
Outstanding career growth potential
Comprehensive benefits packageHealth, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Certified Great Place to Work with 800+ lifetime workplace award wins
Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
As a Second-Shift Customer Service Coordinator for TQL, you’ll be the critical link between our sales teams and transportation partners. In this fast-paced, entry-level role, you’ll ensure shipments stay on track by handling inbound and outbound calls and emails, tracking shipments, and resolving issues as they arise. Your work keeps freight moving and relationships strong.
Customer service is the foundation of TQL’s success. In a business where speed, accuracy, and reliability matter most, our team sets the standard by delivering proactive communication, real-time problem-solving, and exceptional support. Every interaction is an opportunity to strengthen trust and reinforce TQL’s commitment to being the industry leader in service excellence.
Who we’re looking for:
You have a passion for delivering excellent customer service
You enjoy solving problems
You maintain a calm, professional demeanor under pressure
You communicate clearly and work well within a team
You’re organized, with a high attention to detail
You have a strong work ethic with a history of reliability
You’re professionally driven, and career motivated
You are comfortable working in a fast-paced office environment
What you’ll be doing:
Manage a high volume of inbound and outbound phone calls and emails, ensuring shipments are on schedule
Help resolve shipping issues with a high sense of urgency and professionalism
Document and manage all tasks in our internal systems
Provide updates and communicate directly with the internal sales and support teams
What’s in it for you:
$20.00 per hour compensation with shift differential
Outstanding career growth potential
Comprehensive benefits packageHealth, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Certified Great Place to Work with 800+ lifetime workplace award wins
Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.