Owns and manages the customer experience for large (Maha) customers End to end responsibility for customer experience/ essential services Manager customer experience in compliance with all company procedures Manages the end to end shipment process in compliance with all company procedures. Owns all customer issues and facilitates their timely and effective solution by engaging relevant internal stakeholders.  Identify and attract prospective strategic customers Collect and analyze sales data and trends Stay up-to-date with internal and external developments and suggest new ways to increase sales Publish regular insights reports to measure and track KPIs against benchmarks. Lead analytics presentations to business stakeholders. Create customer performance dashboards and present RCA of performance metrics, per customer, that are failing for service intervention Leverage CX data to identify opportunities to improve customer service and customer experience.